Book Berau hotels

The air conditioning not working. In room feeling hot, so we have to open the window sometime. When we eat something after, we bin the bag or beer tins will come up more ant. Even room service cleaned the room after, they are still walking around the garbage can.

Greta stay as always! Great hotel!

We had an amazing stay. Everything was perfect, the staff was great and very friendly. The breakfast was vast and delicious. Easy to park. Easy to get in and get out. Very informative. Lots of papers and guides to guide you through the area and the hotel.

Staff was great, the room was clean but outdated. The hotel felt "tired" as if it used to be great but corners were cut to save money. For a hotel in such a beautiful location, it felt unremarkable. Nothing wrong but so much lost potential.

Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected.

Great hotel with a nice breakfast each morning. Very convenient parking.