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The staff was very polite and supportive

Breakfast buffet was great! One of the elevators was not working which made elevators in the morning a slog. You can use the emergency exit stairs, but be warned that they route you outside. The stairs near room X08 drop you fairly close to the front door. The other stairs send you to the loading dock on the back side. :) Room could have used a bit more light at night, but was workable. The step into / out of the shower is big! Americans be warned. :) Otherwise the shower was very nice. High flow. Good hot water. We were there for Essen Spiel. There weren't great options for game playing tables. A friend was staying at the Garner IHG hotel in Bochum where the restaurant was welcoming to late night gaming and had good tables and good food/drink service.

last minute stay after soccer game and it was great and the staff was very helpful.

Perfect location for BVB match

Really clean hotel, comfortable beds and very pleasant staff. Great value for money.

The hotel balanced convenience and comfort. Central location for exploring, but quiet inside for resting. The spotless room and helpful staff made it easy to relax.