8/10 Good
Thomas
10 Nov 2025
Liked: Cleanliness, staff & service, amenities
Great location Great room. It was our third time in Beijing. The reason why I gave it a 4* is the continuous lack of smile/ friendliness from the team at Hilton. Very robotic and transactional. No warmth. The housekeeping team were lovely. Always smiling and greeting. The front desk/ lobby team can definitely improve on this front. I've been to China many times and have stayed at many hotels even in rural areas and they have for the most part been super friendly -even with zero english- smiling/ friendliness is universal, no matter what language we speak- one cannot argue that Hilton way is the Chinese cultural way of being. Other than that, it was a was another memorable stay in Beijing. Thank you!
Thomas
Stayed 1 night in Nov 2025









































