Bedford Ski Resorts

The breakfast has always been provided as inclusive during the stay and i have been a regular for many years at this hotel. However it is dissapointing that this is no longer provided. It was never anything special but a pleasant and welcome reason to stay here. The staff are excellent and a re think is necessary

The room was too cold and not so clean for the days we stayed at the hotel and staff was not so helpful as we expected . I stayed at the same place last year and it was great however this time the experience was different because of poor service.

advertised as a spa hotel but spa is not part of hotel facilities. very small and u have to pay. Also fully booked up so not avaliable to guests. this needs to be advertised cirrectly in advert. expensive enough but not justified for small upgrade room and no use of spa

Room: Clean room, welcome cake and petals on the bed. Nice and modern with all amenities you’d hope to see. Only negative was that the room was very loud. We could hear everyone’s conversation extremely clearly as they walked past our room which did wake us up, especially as we were by the start of the corridor in room 47. Hotel as a whole: Grounds were well kept however very quiet. I assume the hotel is a venue for conferences and weddings as lots of function rooms. Staff: Staff were 50/50. Some lovely others not so warm. Other facilities: Pool we didn’t use. Restaurant not used. Breakfast was nice. A good selection for £10pp and open from 8-11 which we thought was very good, normally breakfast stops at 10 so this was nice to see. Bar was small, it wasn’t busy so it was okay but I could imagine it different if busy.

Lovely hotel, very friendly staff

Shortly after check in. An unknown male was lingering in my corridor and attempted to force entry to my room. I immediately informed the reception of this scary situation. Who said they would try to send someone to assist. No one came, called me back or knocked on my room to reassure me. Awful.