We appreciated the earlier check-in. At first, the staff was very friendly and welcoming, but later in the stay they were not very personable.
Our VIP gift was a bottle of bubbly wine, but a tiny 250ml bottle was actually given to us--very disappointing as the expectation is a full 750ml bottle.
The room had a leaky a/c unit, which got our clothes wet underneath it. It took two days for them to fix it, and left a mess on the floor (debris) after.
The value for the price is poor, being over $400/night, our expectations were higher than experienced. But the location of the hotel is excellent.