Book Ban Houaysala hotels

have had the great fortune of being a guest at Rosewood on numerous occasions, and each visit reminds me why I always look forward to returning. This most recent stay was for three nights, and once again, the experience was exceptional. I could easily make a lengthy list of reasons why Rosewood continues to stand out, but for me, it always comes back to two things: the architectural richness of the property, and above all, the extraordinary hospitality of the people who bring it to life. The Rosewood team has a rare ability to make you feel not simply accommodated, but genuinely cared for. Every detail feels intentional, every interaction thoughtful, and every moment quietly refined. There is a sense that the entire team is there with one purpose — to enrich your visit in a way that feels effortless, gracious, and deeply personal. The property itself offers everything a traveler could hope for when seeking serenity in the heart of nature. Surrounded by a canopy of lush trees, natural gardens, and the peaceful sound of a tranquil stream running through the property, Rosewood creates a sanctuary that feels both elegant and restorative. I am already excited to return again next year. My sincere thanks to the entire Rosewood team, and to the remarkable General Manager, Mr. Jonathan, whose leadership is clearly reflected in every aspect of the guest experience. He and his team ensure that a visit to Rosewood is not merely a stay, but a lasting memory.

Very abandoned and lacking any sense of service

I was extremely disappointed with this hotel - we checked out two days early. It is at best a 3 star hotel. Only stay if you get a cheap deal and don’t expect 5 star service or standards. The WiFi doesn’t work we had to use 5G We had to wake up the bar server twice, the first time Christmas songs were played (in March!!) and the second time it was silent and had absolutely no atmosphere. We paid extra for a riverside view to watch sunset, don’t bother - hoards to boats arrive outside the hotel and play Chinese karaoke, loudly - it certainly doesn’t make for a peaceful or romantic setting - I appreciate there is nothing the hotel can do about this. The rooms are very tired. Our flights flickered significantly when we turned on the water. They are also not that clean, there was significant dust on the headboard. There is construction work going on around the hotel that we were not told about upon booking. The pool is rented out to anyone for $6 inc beers, we didn’t use this but again doesn’t fit with an exclusive 5star feel. The speciality dining restaurant is shut. Staff service is haphazard, we had to have an argument with the ma on the gate who refused to let our taxi into the hotel and made us walk - again all very minor but not 5 star. We tried to check out quietly but was greeted by the Operations manager who wanted my feedback, which I provided, he agreed the hotel was not up to standard and agreed to email me, not unsurprisingly I haven’t received an email.

A lovely stay, a bit out of town but the regular shuttle service and views make up for it.

super

The room was great and the staff was excellent.