The entire experience was awful. I worked in hotels for a decade, I understand how properties that are not full service work. From check in, there’s a line, then I’m next. Nobody says anything, I’m just standing there awkwardly waiting for any of the three free front desk agents to say anything… finally someone speaks up as if I’m an inconvenience. Here’s something you may not know, if you book through a 3rd party website, you will be treated like trash. They already have your money and will put you in the worst rooms. The only thing you can do is give them a rewards number, because then you might get a survey and then maybe… maybe you won’t be treated as less than. As I predicted, we get put in a room right beside the elevator and with an AC that doesn’t work. Not like it doesn’t cool, as in it doesn’t turn on at all. The temperature goes up 2 degrees while we are in the room for less than an hour. I call down and ask to be moved into literally any room other than the one I’m in. They can’t move me, they’re fully occupied and the solution, “if an engineer is available, we will send them up”. Having worked in these types of properties, even if it could have been fixed, it would have been temporary. They could have moved me and prioritized in-house guests, and walked others or waited to see if all reservations arrived, but again, third party reservations are typically prepaid, properties already have your money so they don’t care if you leave.