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Clean room.

Excellent service, great buffet breakfast, and maintenance of the property. We visited Augsburg to attend an FC Augsburg football match and go to Oktoberfest. We arrived early about 1100 by train and asked if our rooms were ready and the was only the second time out of around close to a dozen visits that our room was not ready but they offered to hold our bags and give us a call when our room would be ready so we could walk about Augsburg without our bags. We received our phonecall in about two hours at 1300. Our bellhop brought our bags out of holding and to our rooms for us. The cooling system was converted for winter a few days earlier but the staff did not expect a spike in the temperature (around 30 C) which made our rooms difficult to keep cool even when the thermostat was set at 16.5 C but the room felt around 26 or 27 C. Thankfully the staff provided us with a tower fan so we turned off the AC and opened the windows at night when it got cooler and the temperature dropped back down to autumn weather. My wife asked for an iron and ironing board for her dirndl and my shirt for Oktoberfest. The staff brought both to our door within 10 minutes of her request. After use, we placed both items in the hall. Best breakfast buffet in Augsburg. Everything was fresh and delicious from the sliced fresh fruits, breads, made to order eggs, etc. We requested ice for our water bottles and the waitstaff brought an ice bucket. Barring the AC issue still a great stay.

Great property, clean and comfy room, Alex at the front desk was really helpful and amazing!

This hotel is BEYOND perfection. Staff were super extra nice, the bar was perfect, the breakfast was extraordinary. Rooms were super comfy...can't really ask for more!

Suitable lodging for the location and price. No AC or thermostat controls in the room I was assigned but thankfully weather conditions kept the room comfortable. Bathroom fixtures were loose but functional I.e., concerned that the towel hook would come out of the wall or shelf would do the same. Shower was clean but had some mildew and mold in the corners. You get what you pay for…

The hotel is ideally located directly across from Augsburg HBF station, making it extremely convenient for travel, with taxis, buses, and tram stops right outside the door. Overall, the hotel was very good. Although our room wasn’t ready upon arrival, we were offered a complimentary drink, which was a nice touch and much appreciated. The main reason for our high rating is down to Batu and Nils, who were absolutely fantastic. They were incredibly friendly, welcoming, and genuinely went above and beyond to make our stay extra special. Nothing was ever too much trouble—they clearly work very hard and are dedicated to ensuring guests have a great experience. They are truly a credit to the hotel and their employer. We would absolutely stay here again without hesitation when visiting this beautiful city and fully recommend this hotel—5 stars without a doubt! Thank you so much, Batu and Nils!