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Great, helpful, kind staff. Clean. Nice having a mini kitchen. Right on the river.

My wife and I came here as part of our anniversary celebration. We were looking forward to a comfortable, learning experience. This is our first time in this part of France but 2nd time in France. You would think that this hotel being in a worldwide historic destination(Dunkirk) that the hotel staff would at least think of visitors that maybe coming from other parts of the world. They failed. They did not accommodate our visit whatsoever. From the initial greeting, I sensed that we were intruding their hotel. There was no sense of welcoming... no sense of warmth that is usually present in places of hospitality. Our stay was anything but hospitable & enjoyable. We couldn't wait to leave. The French are known for their indifference, lack of warmth, and lack of civility... this French hotel staff succeeded in all three. Simple requests were met hesitation, indifference and rudeness. I could go on and on. I will never come back to this place and will advise those in my circle not to come here... or France for that matter as both of my visits to France were anything but enjoyable.

I stayed at Hotel Cocoon in Ostend for one night. The room itself was nice and a good size, and the location is definitely a strong point—right on the beach and very close to plenty of restaurants and bars. However, there were a few issues that affected the stay. The room was quite cold and the thermostat didn’t seem to be working, which made it uncomfortable overnight. The shower gel bottle was also empty and hadn’t been refilled, which was a bit disappointing. Parking is available, but at €30 per night per car, it felt quite expensive. The overall atmosphere of the hotel wasn’t particularly welcoming, which took away from the experience a bit. Overall, it’s a well-located hotel with decent rooms, but a few improvements and attention to detail would make a big difference.

Very clean and neat

Lovely hotel in a fantastic location Team super helpful - we left something behind and they tried really hard to find it - thank you