Staybridge Suites Austin South Interstate Hwy 35 by IHG Reviews
8.8
Excellent
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Our stay was amazing from check in to check out. The hotel was very clean. All of the staff was very polite and professional.
Will be my first choice on our next stay in Austin
Most of the staff were fine. Seems short staffed. One very rude. Raymond awesome. The room has some disrepair. Need foam option for pillows. Amazing water pressure. Overall, a satisfactory stay. THE AREA BEHIND THE BACK PARKING LOT LOOKS LIKE A DUMPSTER WAS EMPTIED THERE. LOTS OF LITTER.
We stayed here before and like the rooms. We have a family and so the kitchen is very convenient. This time around I’d say the staff need better training on customer service skills. Otherwise the day was good.
Upton
Stayed 1 night in Jun 2025
6/10 Okay
George
Travelled with family
28 June 2025
Liked: Cleanliness
Disliked: Staff & service
Property was nice unfortunately the room we got air conditioner was dumping water onto rug. Hotel fully booked no other rooms available. Maintenance tried fixing and used a shop vac on rug. Hotel management wouldn’t give discount on room. Even though they acknowledged there was a problem. Feel sorry for whoever gets room in future because it will be a moldy mess.
Our stay was good. Breakfast was okay, not the greatest. My only concern and complaint would be the lighting in the parking lot. It was too dark, no lights at all. We had to park in front of hotel in the restaurants parking lot because it was lit up well.
AMY
Stayed 2 nights in Jun 2025
2/10 Terrible
george
Travelled with family
22 June 2025
Disliked: Cleanliness, amenities
Was really bad. To start with, I made a call to an agent to ask for early check out, but was denied as they mentioned the room will be thouroughly cleaned and ready for us. Hence, we checked in late as we changed our plan. The AC units on our room was leaking with water running to the carper, one of the room had no air conditioning since someone had closed the vents. Trrible experienc,e the hallways smelled really bad as if there we some drugs . The break fast was promosed to be good, but rhe sausages were the driest I've ever seen. You could technically throw it at someone and get them hurt . Real bad.
I had to walk down a hall that was swap everyday. The carpet was so wet it splashed when I walked. They only has little box fan blowing on the carpet 40 feet long. God only knows what was behind the wall I could not see. I am worried about mold. I will not be going back.