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Embassy Suites by Hilton Austin Downtown South Congress

3.5 star property

Photo gallery for Embassy Suites by Hilton Austin Downtown South Congress

Lobby
Indoor pool
1 bedroom, premium bedding, pillow-top beds, in-room safe
Lobby lounge
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

Map
300 S Congress Ave, Austin, TX, 78704
  • Palmer Events Center
    ‪7 min walk‬
  • Austin Convention Center
    ‪13 min walk‬
  • University of Texas at Austin
    ‪3 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪13 min drive‬

Room options

View all photos for Premium Suite, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

TV, pay films

Suite, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(36 reviews)
  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Bedrooms, Non Smoking, Bathtub

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 2 Bedrooms, Non Smoking, Bathtub

  • 100 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Premium Suite, 2 Bedrooms, Accessible, Bathtub

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 2 Bedrooms, Accessible, Bathtub

  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

TV, pay films

Suite, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

TV, pay films

Suite, 2 Queen Beds, Accessible, Bathtub

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (1 King, 1 Double, Sofa Sleeper)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (1 King, 1 Double, Sofa Sleeper)

  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 1 King Bed (Peloton Bike)

Suite, 1 King Bed (Peloton Bike)

Suite, 1 King Bed (Peloton Bike)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 1 King Bed, City View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, City View

8.6 out of 10
Excellent
(14 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 Bedroom, Non Smoking

  • 30 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Premium Suite, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(49 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

TV, pay films

Suite, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (2 Queen, 1 Double, Sofa Sleeper)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (2 Queen, 1 Double, Sofa Sleeper)

  • 52 sq m
  • Sleeps 7
  • 2 Queen Beds and 1 Double Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(5 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hyatt House Austin/Downtown

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, (1815)
The price is AU$187
for 1 room
includes taxes & fees
4 July - 5 July
Hyatt House Austin/Downtown

About the area

Austin

With a stay at Embassy Suites by Hilton Austin Downtown South Congress, you'll be centrally located in Austin, steps from South Congress Avenue and within a 5-minute walk of Lady Bird Lake. .This hotel is 0.5 mi (0.9 km) from Palmer Events Center and 0.7 mi (1.2 km) from Austin Convention Center.

What's nearby

  • South Congress Avenue - 1 min walk - 0.0 km
  • Palmer Events Center - 7 min walk - 0.6 km
  • Austin Convention Center - 13 min walk - 1.2 km
  • Texas State Capitol - 2 min drive - 1.9 km
  • University of Texas at Austin - 3 min drive - 3.0 km

Getting around

  • Austin Station - 8 min drive
  • Downtown Station - 16 min walk
  • Austin-Bergstrom Intl. Airport (AUS) - 17 min drive

Restaurants

  • ‪Whataburger - ‬6 min walk
  • ‪Sandy's Hamburgers - ‬7 min walk
  • ‪Fareground Austin - ‬9 min walk
  • ‪Ego's Lounge - ‬4 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Embassy Suites by Hilton Austin Downtown South Congress

Hotel with free breakfast, steps from South Congress Avenue
Embassy Suites by Hilton Austin Downtown South Congress offers 262 accommodations with laptop-compatible safes and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Austin hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 262 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include wireless internet access (surcharge) and shopping on site.
Satisfy your appetite for dinner at the hotel's bar/lounge, SoCo Bar and Bites, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. A complimentary cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Austin? This hotel has 3030 square feet (281 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM. A complimentary manager's reception is offered each day.
SoCo Bar and Bites - This bar serves dinner only.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • SoCo Bar and Bites

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3,030 square feet of conference space
  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Covered self parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Austin-Downtown/Town Lake
Embassy Suites Hotel Austin-Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Hotel
Embassy Suites Austin-Downtown/Town Hotel
Embassy Suites Austin-Downtown/Town Hotel
Hotel Embassy Suites Austin-Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Hotel
Hotel Embassy Suites Austin-Downtown/Town Lake Austin
Austin Embassy Suites Austin-Downtown/Town Lake Hotel
Embassy Suites Austin Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Austin
Embassy Suites Austin Town
Embassy Suites Hilton Austin Downtown South Congress
Embassy Suites by Hilton Austin Downtown South Congress Hotel
Embassy Suites Hilton Austin Downtown South Congress Hotel
Embassy Suites by Hilton Austin Downtown South Congress Austin
Hotel Embassy Suites by Hilton Austin Downtown South Congress
Embassy Suites by Hilton Austin Downtown South Congress Austin
Embassy Suites Hilton Hotel
Embassy Suites Hilton
Embassy Suites Austin Downtown/Town Lake

Embassy Suites by Hilton Austin Downtown South Congress Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 1000 reviews
Rating 8 - Good. 229 out of 1000 reviews
Rating 6 - Okay. 152 out of 1000 reviews
Rating 4 - Poor. 79 out of 1000 reviews
Rating 2 - Terrible. 76 out of 1000 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service

Average for me

Phone was not plugged in on arrival. Cords behind were filthy. Cobwebs at console outside the lifts. Only one lift worked for the ENTIRE stay. Missed happy hour by 5min due to the bottle neck at lifts and was told no sorry too late!! Asked at front desk for directions to visitors center and guy looked at me like a deer in headlights. Got directions from another but was wrong because visitor’s center changed locations. Breakfast was average. Crowd seemed rough/ ghetto at times.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sheree

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Get the Suite!

I have been all around the world and this is my FAVORITE hotel. The happy hour snacks were WELL worth the price. Not to mention the suites. The only downside is the parking is $50 a day. So that was a shock.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4-star location; 2-star hotel

Sitting at the base of the S. Congress bridge and on the side of the river closest to shopping, the location couldn't be beat, but the hotel left a lot to be desired. Only one elevator (of 3) worked with no way to access interior stairs from the lobby, house-keeping didn't clean our room until the fourth of a five day stay, our room smelled musty, the pull-out sofa was stained, and the wall-paper was also stained and peeling.
Stayed 5 nights in Mar 2025

8/10 Good

F. Cole

Travelled with family
Liked: Cleanliness, staff & service, amenities
only one of three elevators was working!
Stayed 4 nights in Mar 2025

6/10 Okay

Katie

Business traveller
Liked: Cleanliness, staff & service, room comfort

Elevators not working

The staff was all very kind and very friendly! It was one of the busiest times of the year and they had 1 of 3 elevators working. We would sometimes have to wait 5+ minutes as elevators stopped at every floor and were packed! Food at the bar/ restaurant was good.
Stayed 4 nights in Mar 2025

10/10 Excellent

laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and hotel food options were great. Friendly and helpful staff. Only downside was only one elevator was working. Very inconvenient especially with kids and luggage.
Stayed 1 night in Mar 2025

4/10 Poor

SOFIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service and dirty! Good location
Stayed 3 nights in Mar 2025

4/10 Poor

nathaniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Premium, more like nothing like… Hilton should be.

Room is old, outdated, and in need of basic repair to even the common traveler. From dysfunctional appliances, to rusty doors, and un-caulked molding, this premier suite was just a scam. Room smells like mold or damp basement upon entry, old technology and lack of attention to detail an around the most common areas (bathroom caulk, paint, wood trim). There’s even a device that looks to be a second chill fridge near my daughter room oddly placed in what seems to be a closet that is inoperable. Just an awful experience in the room, out the room was messy and unkept as well. Food items found in the floor of the lobby, elevator buttons inoperable, and once again- outdated for the comparative price. As a Hilton honors member, we expect and deserve more . This was one of my worst experiences as a member and can’t believe the lack of detail, care, and professional presentation put into this property and the coveted ninth floor. Room 908 needs work obviously. I will contact corporate immediately after my stay.
Stayed 1 night in Mar 2025

4/10 Poor

Javier, New York

Disliked: Amenities
I came in and they did not have the type of room I reserved I wont stay here again.

4/10 Poor

Joshua

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
In my room above shower was all peeling and dirty. Only 1 elevater working taking very long.
Stayed 1 night in Mar 2025

10/10 Excellent

BEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for where we wanted to go. Great breakfast buffet!
Stayed 3 nights in Dec 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, clean nice and great location.
Stayed 1 night in Feb 2025

2/10 Terrible

Theodore

Disliked: Property conditions & facilities
No Valet. Parking Garage elevator was not working. Had to go down 4 flights of stairs with luggage. The garage is not connected to the hotel. Had to walk half block to hotel. Nine story hotel. Two of the three elevators were out of service so long waits to get a lift. Desk staff is clueless on elevator status and repairs is unknown. No restaurant, just bar food, burgers and tacos.
Stayed 1 night in Mar 2025

4/10 Poor

Ahmet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location, but it is quite old and in need of maintenance. We booked a suite for five, but the beds were uncomfortable, especially one in particular. When we raised our concerns, the response was dismissive, essentially telling us to take it or leave it. I would not recommend staying here.
Stayed 4 nights in Feb 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
I liked the breakfast and happy hour.
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Neftali

Stayed 1 night in Feb 2025

8/10 Good

Melvin L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Two elevators and only one working Friday evening
Stayed 2 nights in Feb 2025

10/10 Excellent

A&A

Stayed 5 nights in Feb 2025

8/10 Good

Guadalupe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fantastic location and an ideal hotel for family trips. The free breakfast buffet and bar were a great bonus. The only drawback was having just one elevator in operation.
Stayed 3 nights in Feb 2025

10/10 Excellent

Pooja

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, staff was great. 1 of 3 elevators were working, my heater in the room wasn’t working when I arrived and the first night. (Temp was 58-60 degrees F. It was fixed after alerting the staff.
Stayed 2 nights in Feb 2025

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were helpful, but I could not hear what he had to say at check in. Missed breakfast when it closed at 9. Pool was freezing but very available. Very comfortable. Ideal for business travel.
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Feb 2025