We stayed at the Hard Rock Resort in Atlantic City to celebrate my husband’s 70th birthday, and unfortunately, the experience was very disappointing.The Check-in went smoothly and we received a text when our room was ready. However, upon arriving at our room in the South Tower, it was clear the space Iwas not up to standard, especially compared to the upgraded North Tower rooms. The bathroom was filthy there was dirt and grime around the toilet and floor, the grab rails were dirty with a sticker attached, and there were holes and marks on the walls. There was no toilet paper or toiletries The lamp and couch were stained, and the large picture window (including the ledge) was dirty, with a sticky spill that had never been cleaned. I used my own Clorox wipes to clean what I could, but this should have been done thoroughly by housekeeping before we arrived. I immediately sent photos and filed a complaint, requesting another room, but was told none were available and to call the front desk in the morning. We tried to make the best of the night, had dinner, enjoyed the casino, and returned to sleep. In the morning, I was not feeling well but still called the front desk, only to be told a room wouldn’t be available until later in the day. I declined since I didn’t have the energy to pack up and wait. However, as I straightened the bed, I discovered multiple stains on the quilt what appeared to be fecal matter, and a blood stain. At that point I insisted on a new room.