When you stay at Hollywood Mirage - Excel Hotels & Resorts in Arona, you'll be near the beach, a 3-minute drive from Los Cristianos Beach and 6 minutes from Siam Park. .This family-friendly aparthotel is 4.3 mi (6.9 km) from Fañabé Beach and 2.2 mi (3.6 km) from Playa de las Américas.
Suburban aparthotel with 2 outdoor pools and a full-service spa
Hollywood Mirage - Excel Hotels & Resorts offers 335 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.
This Arona aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is open daily.
Make yourself at home in one of the 335 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Rooms have private balconies. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as microwaves and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages. This aparthotel also features complimentary wireless internet access, concierge services, and an arcade/game room. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Enjoy a meal at the restaurant or snacks in the aparthotel's coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8:30 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Buffet breakfasts are available for a surcharge and are served each morning between 8:30 AM and 11:00 AM.
Hollywood Mirage - Excel Hotels & Resorts has a restaurant on site.
Daily buffet breakfast available 8:30 AM to 11:00 AM for a fee: EUR 13 for adults and EUR 6.50 for children
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Snack bar/deli
Bedrooms
2 bedrooms
Bedsheets provided
Bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels provided
Entertainment
Flat-screen TV with satellite channels
Library
TV in common areas
Outdoor areas
Balcony
Garden
Outdoor entertainment area
Outdoor furniture
Terrace
Laundry
Dry cleaning/laundry service
Laundry facilities
Comfort
Air conditioning
Ceiling fan
Pets
No pets allowed
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (110 centimetre wide door)
Wheelchair accessible (may have limitations)
Designated smoking areas
Services and conveniences
24-hour front desk
ATM
Blackout drapes
Concierge services
Gift shop/newsstand
Grocery/convenience store
Hair salon
Housekeeping (daily)
Iron/ironing board
Luggage storage
Multilingual staff
Phone
Safe (surcharge)
Safe at front desk
Tour and ticket assistance
Vending machine
Location highlights
In the suburbs
Things to do
Arcade/game room
Billiards/pool table
Children's pool
Free children's club
Hiking/biking trails nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
Fire extinguisher
General
335 units
Garden
Reception hall
Policies
Check-in
Check-in start time: 5:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Payment types
Important information
Optional extras
Fee for buffet breakfast: approximately EUR 13 for adults and EUR 6.5 for children
Housekeeping is available for an additional fee and varies based on unit size
In-room safe fee: EUR 12 per week
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events are allowed on site
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Property Registration Number A38083101
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Property is also known as
Suites Mirage Aparthotel Arona
Suites Mirage Arona
Suites Mirage Aparthotel
Hollywood Mirage
The Suites at The Mirage
Hollywood Mirage Excel Hotels Resorts
Hollywood Mirage - Excel Hotels & Resorts Arona
Hollywood Mirage - Excel Hotels & Resorts Aparthotel
Hollywood Mirage - Excel Hotels & Resorts Aparthotel Arona
Hollywood Mirage - Excel Hotels & Resorts Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 342 out of 787 reviews
10 - Excellent
342
Rating 8 - Good. 308 out of 787 reviews
8 - Good
308
Rating 6 - Okay. 93 out of 787 reviews
6 - Okay
93
Rating 4 - Poor. 29 out of 787 reviews
4 - Poor
29
Rating 2 - Terrible. 15 out of 787 reviews
2 - Terrible
15
8.2/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
8/10 Good
Verified traveller
25 Mar 2025
Lovely apartments but...
Lovely, professional reception staff. Evening entertainment could be improved. The entertainment finishes at 10pm and then silence!
Too much time spent on childrens disco with very little entertainment for the adults who are actually paying to be entertained.
Background music at the very least should be playing for the enjoyment of guests who are on holiday!
Sewer smell in the property as well as in the corridor. The property had hair from prior customers on the bed. However Tenerife in general has our heart
A very nice property with nice pool and sunbathing area and only a short taxi trip to the beach. Very reasonably priced.
Noel
Stayed 7 nights in Mar 2025
6/10 Okay
bev
20 Mar 2025
Disliked: Property conditions & facilities
The room was of good size but the bath panel was broken the zurcussi bath did not work and the door did not shut properly due to a screw missing. The bed settee was worn out and uncomfortable to sit on.
bev
Stayed 7 nights in Mar 2025
8/10 Good
John
19 Mar 2025
Liked: Cleanliness
John
Stayed 2 nights in Mar 2025
6/10 Okay
Steven
19 Mar 2025
Liked: Cleanliness
Steven
Stayed 3 nights in Mar 2025
10/10 Excellent
Christopher
18 Mar 2025
Liked: Cleanliness, room comfort
Lovely stay, we stayed for a few days and was nice and relaxing at hotel
Christopher
Stayed 3 nights in Mar 2025
8/10 Good
Giuseppe
17 Mar 2025
Liked: Cleanliness, room comfort
Beautiful property. Excellent front office service, walkable to beaches, restaurants,shopping & attractions. Accomodations roomy and well laid out, but does require updating. Finishes/furnishings worn & tired. Buffet restaurant provides options, but menu never changes. Restaurant service is hectic & disorganized. Menu stations, coffee stations require better. maintenance and quicker replenishing.
8/10, but could be 10/10 with some attention.
Giuseppe
Stayed 10 nights in Feb 2025
10/10 Excellent
Verified traveller
17 Mar 2025
Liked: Cleanliness, room comfort
Amazing stay
Hotel is stunning!
The staff were so lovely and friendly and couldn’t be more helpful! Nothing was to much for them
Great location, big rooms and balconies and lots of amenities on site
Will 100% be returning
Verified traveller
Stayed 2 nights in Mar 2025
6/10 Okay
Verified traveller
16 Mar 2025
Liked: Cleanliness, room comfort
Great for families, but careful for over 60,s
The reception noted our email asking for a room near a lift and provided us with one as some blocks did not have lifts and meant carrying your cases up flights of steps. Not recommended for a quiet restful holiday and for people with walking difficulties. Great free transport down to beachfront where it was lovely and flat. We expected a few children holiday week but all four weeks full of them wasn't what we wanted. Entertainment team worked really hard but limited room with only 12 tables let it down. Not a hotel for us late 60's.
Booked a 2 bed apartment which was clean and very spacious. Pools and social areas all very clean and well presented. The only thing that lets the hotel down is the food. Food tasted great but even when going in when it just opened it was mainly cold. From reading previous reviews we found the microwave which rescued the food, although this really shouldn't be necessary. Having said that, would recommend the hotel as a whole.
Hotel was lovely and just what we needed for a 4 night stay although would stay longer. Staff were friendly & helpful. Rooms were clean. Short walk to bars & shops. Pools & pool areas were nice. Would stay again
Enjoyed our stay friendly staff. Spacious clean apartment with good balcony. Very good breakfast choice but hot food not the warmest. Hilly walk back from main strip, but we were aware of this , however hotel bus provided if required.
Linda
Stayed 7 nights in Feb 2025
8/10 Good
Natalia
5 Mar 2025
Room and bathroom need refreshment. You can hear every sound from other rooms. Very noisy in the evening. Sauna additionally payed.
It was disappointing to see that the rooms didn’t have drinking water
Rishi
Stayed 1 night in Feb 2025
6/10 Okay
Verified traveller
2 Mar 2025
Liked: Cleanliness, room comfort
60% satisfied
Stay was ok, wasn't able to check in the first day due to flught issues had to come in the following day, tried to see if a night unused could be refunded but no all booking fees was charged. The room came with a 2 single bed when its just one guest instead of a Queen size bed. The lodge environment smells of cleaning detergent not very good for someone with breathing issues.
Food was just ok nothing spectacular.
Verified traveller
Stayed 3 nights in Feb 2025
6/10 Okay
Deborah L
Travelled with partner
1 Mar 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff are very friendly and accommodating, went above and beyond to assist us during our stay.
The overall property really needs some TLC, this is something that needs to be rectified by ownership, owners need to reinvest $$ back into the property.
The rooms really needs to be updated with paint, plaster, tiling, new beds, new sofas, etc.