6/10 Okay
John, Cardiff
31 Dec 2025
Disliked: Property conditions & facilities
Avenue Hotel
I stayed in room 306. My shower leaked water all over the floor. Every day I had to use my shower sponge and towels to mop up the water. The rusted stain on the floor from the rubbish bin indicates that this issue has been happening for quite a while.
Getting my room cleaned was a challenge and the "Please make up my room" sign was a waste of time. The cleaner was very hard working but she had too many rooms to clean. The reception staff were friendly and helpful and gave me fresh towels on the days that my room was not cleaned.
The hotel is in a great location and if it wasn't for the shower and cleaning issues I would have enjoyed my stay and my room a lot more and would have rated my stay as excellent. I was given complementary late check out which I appreciated. I will stay there again
John
Stayed 6 nights in Dec 2025
































