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This hotel was amazing. From the checking in Staff to the location. The staff was very welcoming and knowledgeable. The location was in the middle of everything and easy to walk to and from. Very clean and although it is an old hotel, it is remodeled. Love their decorations. Breakfast was very good with great staff at the restaurant. Excellent all the way!

Location, location, location. If that is what interest you, then this hotel is a good fit for you however, the bathrooms had mold in the shower, broken tiles in the bathroom, the beds were harder than the cement they used to built the city. The pillows were old and they need to be replaced. The air conditioner didn't work that well. The breakfast was ok. The 2 ladies that worked the breakfast area worked really hard and kept that area clean. It's a bit loud even with the windows closed but it is manageable since it is across the street from the marina and across the church. Again, amazing location. The hotel could use a little update.

We booked the Grand Hotel Excelsior to celebrate our 10th wedding anniversary — our first trip without our three young children. Unfortunately, due to back-to-back medical emergencies (a serious spinal injury requiring treatment for me and a car accident leaving my wife with a broken toe), we needed to discuss our options with the hotel. Over a three-week period, I called multiple times and sent over 10 messages through email and Hotels.com. The hotel never responded to a single one. When I managed to get someone on the phone, I was told they could not speak with me and to send an email — emails they never answered. Hotels.com also attempted to contact them on our behalf for 14 consecutive days with no response. I was not demanding a refund. I was simply asking to have a conversation — to discuss a possible date change, to understand accessibility and accommodation options given our injuries, and to explore any flexibility. They refused to engage at all. I understand that non-refundable policies exist. What I do not understand is a hotel that will not communicate with its paying guests under any circumstances. No acknowledgment. No response. No effort whatsoever. We lost over $1,000 on a reservation at a hotel that could not be bothered to return a single message in three weeks. For a property that markets itself as a luxury experience, the complete lack of customer service was shocking. Hotels.com also said that their hotels are allowed to fully ignore customers. Tread light

This place was fantastic. The views were spectacular and the staff was wonderful. So easy to get to the ferries for day trip!

This is a very special place. It exceeded all expectations. You feel very welcome and pampered here

The view from the ocean view room is breathtaking! The grounds are absolutely gorgeous and the staff is friendly! Make sure to have an espresso and watch the sunrise