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Bugs in room

First off I was given a smoking room and I even called in and spoke to Paul and he said would make sure I received that a month out . The problem is the room smelled like smoke and I have asma and sleep apnea so all this dirty air is going thru my machine . So all my equipment is gonna have to be changed . It was a busy race weekend so no other rooms for me to change . So basically three days of this . Next locked in the bathroom the door handle didn’t work . Went to turn on show and the know was held on by a 6 inch bolt that could barely turn . No help from staff . The list goes on

Great location, clean rooms

Old rooms and old bedding. Staff tried to give a double room when I booked a king room. Adequate parking.

I stayed at this hotel for three nights, and the conditions were completely unacceptable. From the moment I checked in, there were live bugs on the walls and dead bugs all over the floor. This alone should have been a red flag, but the situation got worse. On the final night, I discovered bedbugs in the room. At that point, it became clear that this was not just a minor cleanliness issue but a serious sanitation problem. Staying in that environment was extremely uncomfortable, and I now have concerns about contamination of my belongings. This is not something any guest should have to deal with, especially over multiple nights. I reported everything at checkout and am pursuing a full refund. I strongly caution anyone considering staying here. Until these issues are properly addressed, this property should not be hosting guests.

The room was disgusting. We had reservations for 2 nights and did not stay the 2nd night. There was not much lighting as we had a late night arrival & we did not feel safe at all. The morning desk clerk said we could get a refund for the 2nd night, but we got the run around between Travelocity & the hotel manager (who was “authorized” to make refunds). Extremely disappointing and WOULD NOT recommend even if just passing through!