Book Alegria hotels

The room was excellent, very clean, very large. The staff were terrific doing whatever they could to help whatever we needed help with. The restaurant on the other hand was not very good. Most of the food dishes were empty when we got there. Most of the food was cold except when they brought new food. The eggs they cooked for us were good, exactly as we ordered them.

The rooms were very clean and the staff made sure we had the things we need and want

We reserved 2 family rooms and they tried to give us a family room and 2 twin beds. The toilets in one of the rooms did not have a working flusher, the family room had steep stairs to the bathroom. One of the rooms reeked of cigarette smoke!! People were milling around in front of there rooms, almost as if the air conditioner was not working. The place was DIRTY and I mean dirty!! The outside was dirty and the rooms were dirty!! The linens did not look like they have been changed! The bathroom tiles were dark where you can see the tiles are suppose to be a lighter color. We did not want to touch anything! Not conducive for elderly or disabled individuals. We booked this because of the proximity to the port. DO NOT BOOK this property. We left and booked another place. They make there refund policy restrictive because they know people will leave once they see the rooms. In this way they try to keep your money without rendering service. They would not even take Expedia’s calls!