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Hotel Albuquerque at Old Town

3.5 star property

Photo gallery for Hotel Albuquerque at Old Town

Property entrance
Restaurant
Lobby
Outdoor dining
Outdoor pool, pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

View map
800 Rio Grande Blvd Nw, Albuquerque, NM, 87104
  • Place, Old Town Plaza
    ‪7 min walk‬
  • Place, Albuquerque Convention Center
    ‪4 min drive‬
  • Place, ABQ BioPark Zoo
    ‪5 min drive‬
  • Airport, Albuquerque, NM (ABQ-Albuquerque Intl. Sunport)
    ‪10 min drive‬

Room options

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

9.6 out of 10
Exceptional
(17 reviews)
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Balcony

Traditional Room, 2 Double Beds, Balcony

Traditional Room, 2 Double Beds, Balcony

9.6 out of 10
Exceptional
(27 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

9.8 out of 10
Exceptional
(22 reviews)
  • 56 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, desk, laptop workspace, blackout curtains

Traditional Room, 2 Double Beds

9.2 out of 10
Wonderful
(96 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Balcony

Traditional Room, 1 King Bed, Balcony

Traditional Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(85 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout curtains

Traditional Room, 1 King Bed

9.4 out of 10
Exceptional
(100 reviews)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About the area

Albuquerque

With a stay at Hotel Albuquerque at Old Town in Albuquerque (Sawmill Area), you'll be a 4-minute drive from Albuquerque Convention Center and 7 minutes from University of New Mexico. .This hotel is 10.2 mi (16.4 km) from Balloon Fiesta Park and 6.8 mi (10.9 km) from ABQ Uptown.

What's nearby

  • Old Town Plaza - 7 min walk - 0.6 km
  • ABQ BioPark Aquarium - 15 min walk - 1.3 km
  • Albuquerque Convention Center - 4 min drive - 3.0 km
  • ABQ BioPark Zoo - 5 min drive - 3.4 km
  • University of New Mexico - 5 min drive - 6.0 km

Getting around

  • Alvarado Transportation Center - 11 min drive
  • Albuquerque International Sunport (ABQ) - 11 min drive

Restaurants

  • ‪Burger King - ‬8 min walk
  • ‪Ponderosa Brewing - ‬6 min walk
  • ‪Paxton's Taproom - ‬3 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪D. H. LESCOMBES WINERY & BISTRO - Old Town Albuquerque - ‬5 min walk

About this property

Hotel Albuquerque at Old Town

Hotel in Albuquerque with bars and a 24-hour front desk
Hotel Albuquerque at Old Town offers 188 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Premium cable television is provided.

Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 188 guestrooms. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and a hot tub. This hotel also features concierge services, gift shops/newsstands, and wedding services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Albuquerque? This hotel has 39719 square feet (3690 square meters) of space consisting of conference space and meeting rooms.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 10:00 AM.
Hotel Albuquerque at Old Town has a restaurant on site.
Gardunos of Mexico - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:00 AM for a fee: USD 10 to 30 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Gardunos of Mexico

Things to do

  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 39,719 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 11 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 26.91 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Parking
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 30 per person
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Albuquerque Old Town
Hotel Albuquerque Old Town
Hotel Old
Holiday Inn Express And Suites Albuquerque Old Town
Albuquerque At Old Town
At Old Town Hotel Albuquerque
At Old Town Albuquerque
Hotel Albuquerque at Old Town Hotel
Hotel Albuquerque at Old Town Albuquerque
Hotel Albuquerque at Old Town Hotel Albuquerque

Reviews

Hotel Albuquerque at Old Town Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 928 out of 1374 reviews
Rating 8 - Good. 268 out of 1374 reviews
Rating 6 - Okay. 97 out of 1374 reviews
Rating 4 - Poor. 42 out of 1374 reviews
Rating 2 - Terrible. 39 out of 1374 reviews

Reviews

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jun 2025

10/10 Excellent

bryce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Lovely lobby. Friendly staff. Nice room and good a/c
Stayed 1 night in Jun 2025

2/10 Terrible

Richa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Deceiving pictures, poor customer service

What a terrible experience. The hotel rooms are not worth $350/night. We saw worn out carpet, no shower pressure, no hot water during our one-night stay. The hotel is truly subpar. We had a fire alarm go off during the morning hours and they left electrical wires hanging on the box on 7th floor which was an ugly site and a huge safety risk. The front desk staff was condescending and rude. They charged us for full day for being 10 minutes past check out time and refused to engage. No decent hotel does that! Especially when your room is getting cleaned as we are leaving and you are not losing any business for the night. When we pushed back, they called security on us. We were with a 2-year-old kid and security asked us questions for upsetting the front desk staff Hossein!! We have traveled to cities all over the world but have never experienced such ludicrous behavior from the front desk staff!
Stayed 1 night in Jun 2025

10/10 Excellent

tashina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk to Old Town, Sawmill, clean property, friendly staff! Staying here never disappoints
Stayed 2 nights in Jun 2025

8/10 Good

Angelica, albuquerque

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Mark

Stayed 2 nights in Jun 2025

6/10 Okay

Leslie

Stayed 2 nights in May 2025

10/10 Excellent

Kari

Stayed 3 nights in Jun 2025

8/10 Good

JOHN

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Flexible and great customer service.
Stayed 2 nights in May 2025

10/10 Excellent

Mary L

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely ambience and wonderful staff.
Stayed 1 night in Jun 2025

8/10 Good

Boyd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good property, minor renovations underway and hallway hvac stays in the upper 80s. Great staff, clean and comfortable. Would stay again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kimberly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and hot tub. Garden and property was beautiful. Room was clean.
Stayed 1 night in Jun 2025

6/10 Okay

Jessika

Liked: Cleanliness, property conditions & facilities
Property was fine. Clean and nice. Except there was a wedding happening which played twang country until 10 pm then the wedding party continued late into the night when we had to be up for 4 am flight. The acoustics just carried up the building and was very loud. Glad I had earplugs. Service was friendly. Walkable.
Stayed 1 night in Jun 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location nice hotel
Stayed 3 nights in May 2025

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable, convenient

Conveniently located to Old Town Albuquerque & Sawmill Market — that food court is amazing. Clean, comfortable. Staff friendly & helpful.
Hotel entrance
Sitting areas
Family-friendly food selections
Hot air balloon ride Rainbow Ryders
Stayed 3 nights in Jun 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Front desk staff very helpful. Arrived early and was able to check in easily. Also checkout was a breeze. Housekeeping was good the first night but totally MIA the second night. We were down at the end of the hall but they still should have seen or had the room on a list to be cleaned. But by the time we got back we were too tired to deal with someone coming to clean so didn’t request for housekeeping to come do their thing. But based on the front desk I’m sure it would have been resolved to some extent. Also one elevator was extremely slow. Like very very slow to close the door. Normally would have to worry abt getting eaten by elevator doors but no worries about this one. It literally took over 20 seconds to close! I know this because we timed it LoL. Would stay again because these issues were not super bad compared to other places.
Stayed 3 nights in Jun 2025

10/10 Excellent

Deanene

Stayed 1 night in Jun 2025

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very hard to get water hot in shower, took forever and it was near hot wnough
Stayed 2 nights in Jun 2025

8/10 Good

Justina

Stayed 1 night in Jun 2025

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast menu was fine, waitress was good, service was slow due to inadequate staffing, hostess was terrible, we will not eat at the restaurant again.
Stayed 3 nights in Jun 2025

6/10 Okay

Laura

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The shower pressure was not great.
Stayed 1 night in May 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025