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Crowne Plaza Albany - The Desmond Hotel by IHG

3.5 star property

Photo gallery for Crowne Plaza Albany - The Desmond Hotel by IHG

Meeting facility
Meeting facility
Property amenity
Meeting facility
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

View map
660 Albany Shaker Rd, Albany, NY, 12211
  • Place, Colonie Center Mall
    ‪3 min drive‬
  • Place, Crossgates Mall
    ‪4 min drive‬
  • Place, University at Albany
    ‪7 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪2 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 Twin Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(61 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(93 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | View from room

Standard Room, 1 King Bed (Top Floor)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

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Reception
Hyatt Place Albany/Downtown
  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 1,282 reviews
The price is AU$191
includes taxes & fees
14 Dec - 15 Dec
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About the area

Albany

Located in Albany, Crowne Plaza Albany - The Desmond Hotel by IHG is in the business district, a 4-minute drive from Colonie Center Mall and 6 minutes from Siena College. .This hotel is 4.3 mi (7 km) from Crossgates Mall and 5.2 mi (8.4 km) from University at Albany.

What's nearby

  • Colonie Center Mall - 3 min drive - 3.3 km
  • Crossgates Mall - 4 min drive - 7.9 km
  • University at Albany - 7 min drive - 9.3 km
  • Siena College - 10 min drive - 4.7 km
  • Albany Medical Center - 16 min drive - 20.7 km

Getting around

  • Albany International Airport Station - 6 min drive
  • Albany Intl. Airport (ALB) - 7 min drive

Restaurants

  • ‪Olive Garden - ‬14 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪The Tavern at the Desmond - ‬1 min walk
  • ‪LongHorn Steakhouse - ‬20 min walk
  • ‪Dunkin' - ‬13 min walk

About this property

Crowne Plaza Albany - The Desmond Hotel by IHG

Hotel with free parking, near Colonie Center Mall
Crowne Plaza Albany - The Desmond Hotel by IHG offers 322 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 322 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including an indoor pool, a 24-hour fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, wedding services, and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 miles.
Enjoy a satisfying meal at Mr. D's serving guests of Crowne Plaza Albany - The Desmond Hotel by IHG. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 11:30 AM and on weekends from 7:00 AM to noon for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Albany? This hotel has 23433 square feet (2177 square meters) of space consisting of a conference center and 14 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:30 AM and on weekends between 7:00 AM and noon.
Mr. D's - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Onsite parking available only on request
  • Free self parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 13 for adults and USD 5 to 12 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (23,433 square foot of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (81 centimetre high)
  • Lift (89 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Renovated entire property - January 2021
  • Smoke-free property
  • Traditional architecture
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 95 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults, and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany The Desmond Hotel
Crowne Plaza Albany The Desmond Hotel an IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Albany
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel Albany

Crowne Plaza Albany - The Desmond Hotel by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 1004 reviews
Rating 8 - Good. 179 out of 1004 reviews
Rating 6 - Okay. 70 out of 1004 reviews
Rating 4 - Poor. 21 out of 1004 reviews
Rating 2 - Terrible. 27 out of 1004 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ruanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was just perfect and the courtyard downstairs are wonderful.
Stayed 1 night in Aug 2025

10/10 Excellent

Christian, Key Biscayne

Stayed 1 night in Jul 2025

10/10 Excellent

Regina

Liked: Property conditions & facilities
Just a nice hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Ardena

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
At check-in, the front desk employee offered to change my reservation from a two queen bed to a king bed room, so I could be close to the elevator at the front door instead of way in the back of the property. I thought that was very thoughtful and considerate of me as a guest.
Stayed 1 night in Aug 2025

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated
Stayed 1 night in Aug 2025

8/10 Good

J. Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was convenient as we were driving and it’s just off the highway. Also convenient to the airport with complimentary shuttle service. Staff were always pleasant and helpful!
Stayed 5 nights in Aug 2025

10/10 Excellent

Susan

Stayed 1 night in Aug 2025

10/10 Excellent

Maria-Helena, Paramus

Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Dave

Liked: Cleanliness
Great staff. Quiet rooms, clean and full service hotel. Only thing I did not like, and this has happened in the past, is the lounge, populated by mature adults is rowdy and loud. It’s a fraternity party atmosphere. Not a place for quiet conversation ir a quiet drink.
Stayed 2 nights in Aug 2025

8/10 Good

Shurly

Stayed 2 nights in Aug 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not worth the price for one night of travel. It would be better for a long term stay, but it was nothing special. There wasn't a microwave. The room was comfortable, and it was quiet.
Stayed 1 night in Jul 2025

10/10 Excellent

Salva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Jul 2025

8/10 Good

Oyekale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Heather

Stayed 1 night in Jul 2025

6/10 Okay

David, McLean

Stayed 1 night in Jul 2025

10/10 Excellent

Suneet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Linda

Travelled with partner
Enjoyed our stay. Staff are great. Food is excellent. When we go to Albany this always where we stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kindra and Brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel all around! Enjoyed our dinner at Mr D’s. Liked the happy hour options and price of the drinks. Room was very clean and quiet. Should include breakfast though for $250 a night room.
Stayed 2 nights in Jul 2025

8/10 Good

joy h, Cambridge

Liked: Cleanliness, staff & service
I was in 143 - there’s a terrible noise in the bathroom at all times - sounds like a truck is stalled outside - it gives off an electrical vibration feel. The center of the room is less so. My guess is that the room is right next to the equipment room.
Stayed 1 night in Jul 2025

8/10 Good

Anita

Stayed 1 night in Jul 2025

4/10 Poor

Jenny

Liked: Staff & service
Disliked: Property conditions & facilities
The pictures on the site make this hotel look so updated but it is really worn down.
Stayed 1 night in Jul 2025