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Waldorf Astoria Jerusalem

Photo gallery for Waldorf Astoria Jerusalem

Interior
Property video
Lobby
Exterior
Indoor pool, open 7:00 AM to 7:00 PM, lifeguards on site

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
26-28 Agron Street, Jerusalem, 9419008
  • Place, Mamilla Mall
    ‪5 min walk‬
  • Place, Ben Yehuda Street
    ‪7 min walk‬
  • Place, Jaffa Gate
    ‪8 min walk‬
  • Airport, Tel Aviv (TLV-Ben Gurion)
    ‪39 min drive‬

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About the area

Jerusalem

Waldorf Astoria Jerusalem is centrally located in Jerusalem, a 4-minute walk from Mamilla Mall and 8 minutes by foot from Jaffa Gate. .This luxury hotel is 0.6 mi (1 km) from Church of the Holy Sepulchre and 0.6 mi (1 km) from Tower of David Museum of the History of Jerusalem.

What's nearby

  • Mamilla Mall - 5 min walk - 0.5 km
  • Ben Yehuda Street - 7 min walk - 0.6 km
  • Jaffa Gate - 8 min walk - 0.8 km
  • Church of the Holy Sepulchre - 10 min walk - 0.9 km
  • Western Wall - 17 min walk - 1.4 km

Getting around

  • Yekuti'el Adam Station - 15 min drive
  • Jerusalem (JRS-Malha Railway Station) - 17 min drive
  • Ben Gurion Airport (TLV) - 56 min drive

Restaurants

  • ‪Joy Bistro - ‬4 min walk
  • ‪Deja Bu - ‬3 min walk
  • ‪Coffee Nadi - ‬4 min walk
  • ‪Tacos Luis - ‬4 min walk
  • ‪King's Court - ‬1 min walk

About this property

Waldorf Astoria Jerusalem

Waldorf Astoria Jerusalem offers 226 accommodations with DVD players and minibars. Memory foam beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
The onsite spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 226 guestrooms featuring minibars and DVD players. Your memory foam bed comes with premium bedding. Wired and wireless internet access is complimentary, while 46-inch flat-screen televisions with premium TV channels provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages and body treatments. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Enjoy Mediterranean cuisine at The Palace, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary cooked-to-order breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11 AM.
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Jerusalem? This hotel has 14747 square feet (1370 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11 AM.
The Palace - This restaurant specializes in Mediterranean cuisine.
The Kings Court - This restaurant specializes in local and international cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Garden Terrace - This restaurant overlooks the garden and specializes in Mediterranean cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Covered parking on site (surcharge)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11 AM on weekends
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • The Garden Terrace
  • The Kings Court
  • The Palace

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna

Family friendly

  • DVD player
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (14,747 square foot of space)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Lift (180 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 10 floors
  • Built in 2013
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with premium channels
  • DVD player

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ILS 500.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Israel Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Israel.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: ILS 250 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: ILS 250 (one-way), (up to 2 years old)
  • Rollaway bed fee: ILS 500.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Jerusalem Waldorf Astoria
Waldorf Astoria Hotel Jerusalem
Waldorf Astoria Jerusalem
Waldorf Astoria Jerusalem Hotel
Waldorf Astoria Jerusalem Hotel
Waldorf Astoria Jerusalem Jerusalem
Waldorf Astoria Jerusalem Hotel Jerusalem

Waldorf Astoria Jerusalem Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 400 out of 520 reviews
Rating 8 - Good. 65 out of 520 reviews
Rating 6 - Okay. 21 out of 520 reviews
Rating 4 - Poor. 17 out of 520 reviews
Rating 2 - Terrible. 17 out of 520 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Dmitriy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff great location very enjoyable it’s my go too place.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location Superb breakfast Relaxing SPA Welcoming staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities
Really nice rooms, food, service, all in all fantastic
Stayed 4 nights in Dec 2025

10/10 Excellent

Tal

Stayed 1 night in Nov 2025

10/10 Excellent

chaim

Stayed 6 nights in Nov 2025

10/10 Excellent

Solomon

Stayed 4 nights in Nov 2025

10/10 Excellent

Mordechai

Stayed 4 nights in Nov 2025

10/10 Excellent

maurice

Stayed 3 nights in Oct 2025

10/10 Excellent

ELSABET

Stayed 4 nights in Sep 2025

10/10 Excellent

Shireli

Stayed 5 nights in Aug 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

tal

Stayed 1 night in Aug 2025

10/10 Excellent

Michal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Ross

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Amazing amenities. Great location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Avi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were attentive, thoughtfu and phenomenal. Breakfast was terrific.
Stayed 2 nights in May 2025

10/10 Excellent

Dorin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most wonderful experience at the Waldorf Astoria ! The staff were incredibly helpful, kind and dedicated. I would recommend anyone to come here who would love a 5 star experience!
Stayed 2 nights in May 2025

10/10 Excellent

Avigdor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Itzhaki

Stayed 1 night in May 2025

10/10 Excellent

Devorah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Waldorf Jerusalem is always an amazing place to stay. I had a flight change due to the missile attack on Ben Gurion and the hotel was gracious enough to grant an early check in. All the staff went out of their way to make us comfortable, from the bellboy who brought up our bags immediately to the housekeeping who quickly replaced the iron in our room, to the barista who made an incredible latte at breakfast to the front desk who accomodated every request I made... The beds are very comfortable and I always love oversized bath sheets which many other hotels skip... The ahava bath products are a nice touch too.
Stayed 1 night in May 2025

10/10 Excellent

Ashley

Stayed 2 nights in Apr 2025

10/10 Excellent

Avi

Stayed 1 night in Apr 2025

10/10 Excellent

Tatyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and friendly staff. Can’t beat the location!
Stayed 4 nights in Apr 2025

10/10 Excellent

chester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025