- Disliked: Staff & service, amenities
Very handy location. Lovely Front of House Manager. Helpful and Welcoming. Unfortunately there was a blind spot with the wi-fi in the family room and we were only able to access the wi-fi from the carpark which didn't suit our needs. We had important business to attend and needed wifi so had to find alternative accomodation last minute. Was told by the site manager that she would refund us the nights accomodation which was appreciated and seemed fair as we chose this motel based on location and wi-fi, which we couldn't access. Once home, I followed up on the refund and was told by the owner that it was never agreed that a refund would be made as we had already checked in. I contacted last minute.com.au who advised that the motel had already been paid, and it was up to them to decide whether they refund the nights accomodation or not and it was out of last minute.coms hands. I have sent an email directly to the owner of the Motel and had no reply. We would have stayed at this Motel if the wi-fi was available in the room as expected. I am very disappointed with the mixed messages received.