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Paul the manager was just excellent he made checkin So easy breakfast amazing and the bar made the best gin and tonic on my whole trip I truly enjoyed my stay 5 star service

Staff was wonderful. Very helpful scheduling taxis and tours. Location was wonderful. Just outside of city next to river. House is clean and well kept. Breakfast very good. I would certainly stay again

Hotel Luna Volcán is more than a place to stay—it’s an experience that stays with you. Waking up to the majestic view, surrounded by nature and complete tranquility, felt truly magical. Every corner of the hotel is filled with warmth, beauty, and intention. The staff made us feel genuinely cared for, not just as guests but as family. The rooms were cozy and inviting, the food was delicious, and the peaceful energy of the property allowed us to truly disconnect and recharge. Leaving was hard, and returning is already a must. A truly unforgettable stay.

This place is in the heart of Banos, next to the main cathedral, close to everything, with a view of the town, and mountains around it. The place is well kept, creatively remodeled, and had very helpful staff. You will have noise from all the activity outside but the patio doors do block much of the sound when closed. If you're very sensitive to sound you might want to be further from the town center. If you want all the shops and restaurants nearby, this is the place.

Stayed in the family room on 2nd floor for a night. Room had a great view of the falls plus hotel is walking distance to downtown restaurants and the spa. Hearty breakfast in the morning. Karl was the perfect host. Highly recommended.

Everything was wonderful I will definitely recommend Everything is great and is very convenient because is close to everything.