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Hotel Emporio Acapulco

3.5 star property

Photo gallery for Hotel Emporio Acapulco

Children’s play area – outdoor
In-room safe, desk, blackout curtains, iron/ironing board
Bar (on property)
Outdoor wedding area
Private beach, beach cabanas

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪1 min walk‬
  • Place, Diana Galleries Mall
    ‪2 min walk‬
  • Place, Condesa Beach
    ‪2 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪49 min drive‬

Room options

View all photos for Room Standard with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Standard with Sea View

  • 30 sq m
  • Sleeps 2

View all photos for Room Deluxe with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Deluxe with Sea View

  • 35 sq m
  • Sleeps 3

View all photos for Room Standard with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Standard with Sea View

  • 30 sq m
  • Sleeps 4

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

8.6 out of 10
Excellent
(14 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior with Sea View

  • 30 sq m
  • Sleeps 4

View all photos for Superior Double Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Ocean View

7.8 out of 10
Good
(93 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Privilege Club Doble Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Suite Privilege Club Doble Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

8.6 out of 10
Excellent
(14 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Ocean View

8.0 out of 10
Very good
(14 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

9.2 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room Deluxe with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Deluxe with Sea View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Suite Junior with Sea View

  • 30 sq m
  • Sleeps 4

View all photos for Double Room Standard with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Double Room Standard with Sea View

  • 30 sq m
  • Sleeps 4

View all photos for Superior Queen with ocean view

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen with ocean view

8.0 out of 10
Very good
(49 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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The price is AU$170
includes taxes & fees
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About the area

Acapulco

With a stay at Hotel Emporio Acapulco in Acapulco (Costera Acapulco), you'll be steps from Condesa Beach and Playa El Morro. .This beach hotel is 0.5 mi (0.8 km) from Diana Galleries Mall and 0.9 mi (1.4 km) from Plaza Bahia.

What's nearby

  • Diana the Huntress - 1 min walk - 0.0 km
  • Diana Galleries Mall - 2 min walk - 0.2 km
  • Condesa Beach - 2 min walk - 0.2 km
  • Playa El Morro - 2 min walk - 0.2 km
  • Parque Papagayo - 19 min walk - 1.6 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

Restaurants

  • ‪La Casa de los Abuelos Galerias Diana - ‬3 min walk
  • ‪Vips - ‬2 min walk
  • ‪Fisher's Acapulco - ‬2 min walk
  • ‪London English Pub - ‬2 min walk
  • ‪Italianni's - ‬1 min walk

About this property

Hotel Emporio Acapulco

Family-friendly beachfront location with 3 outdoor pools
Hotel Emporio Acapulco offers 422 accommodations with safes and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.
Stay in one of 422 guestrooms featuring plasma televisions. Rooms have private balconies. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take time to pamper yourself with a visit to the full-service spa. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and babysitting (surcharge).
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8:00 AM to 12:30 PM for a fee.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. For a surcharge, guests may use a shuttle from the hotel to the airport (available 24 hours) and a cruise ship terminal shuttle.
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 12:30 PM.
Hotel Emporio Acapulco has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transport

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No lift

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1952
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Hotel Emporio Acapulco Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 818 out of 1562 reviews
Rating 8 - Good. 379 out of 1562 reviews
Rating 6 - Okay. 189 out of 1562 reviews
Rating 4 - Poor. 83 out of 1562 reviews
Rating 2 - Terrible. 93 out of 1562 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Douglas

Stayed 3 nights in Sep 2025

6/10 Okay

Julio Rolando, Sacramento

Travelled with family
Liked: Cleanliness, staff & service
I loved that was by the beach in the middle of the city easy access to city transportation 12 pesos pp. Beach had glass and garbage, needs to be clean up. I didn't see anybody from the hotel cleaning the beach. My bathroom stinks like sewer water day and night.
Stayed 7 nights in Sep 2025

10/10 Excellent

Jonathan

Stayed 2 nights in Sep 2025

4/10 Poor

fidel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. But rooms outdated, toilet ans shower not working properly, AC not cooling enough. Staff not very informative
Stayed 3 nights in Sep 2025

6/10 Okay

Milagros

Stayed 2 nights in Sep 2025

6/10 Okay

Ambar Altagracia

Travelled with family, Travelled with partner
Disliked: Amenities
Being a frequest flyer I can compare and to me, this hotel was overrated. It was wheelchair accessible (as it should), ordering food from room service was much better than the buffer and much cheaper. The most important, the hotel didnt have any entertaintment for children or adults. Few pools, the beach and expensive paid water sports, like Jetskies, etc. For someone who will stay more than 2 nights it can get a bit repetative. Also, parking its not free, get ready to pay for that, wether its included in your booking or not, ITS NOT FREE.
Stayed 3 nights in Sep 2025

6/10 Okay

Vanessa

Liked: Staff & service
The staff and security and all the workers were extremely attentive
Stayed 4 nights in Aug 2025

10/10 Excellent

Florentino, San Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I really like about the property is the people that work there. They were really nice and attentive. The cleaning lady was amazing! We would go to the beach and pool and bring all kinds of sand and wet towels back to the room, and she managed to have it spot on clean every day. The pool was great, I think it's a bit outdated, needs some general upgrades, but my 5 yr old son loved it. The breakfast buffet was also really good, specially for the price. There is also a Tarascos Taco place about two blocks away, and that was our dinner spot. The tacos were really good. Love this place and would love to come back soon.
Stayed 6 nights in Aug 2025

10/10 Excellent

Laura Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Gabriela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay right in the center of everything
Stayed 3 nights in Aug 2025

10/10 Excellent

Marcos

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the SPA are phenomenal. The SPA is a main reason for my stay at Emporio. All hotel staff are friendly and warm towards me during my stay.
Stayed 28 nights in Jul 2025

10/10 Excellent

Marcos

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The SPA at the property was more than excellent. The SPA is one of the main reasons for my stay at Emporio because of the phenomenal staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Hermilo, West Grove

Stayed 1 night in Aug 2025

10/10 Excellent

Aina

Stayed 3 nights in Aug 2025

10/10 Excellent

diego

Stayed 1 night in Aug 2025

10/10 Excellent

ANTONIO

Stayed 1 night in Aug 2025

10/10 Excellent

VICTOR MANUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautyfull
Stayed 9 nights in Aug 2025

6/10 Okay

Ayari

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Pedro, Windsor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transport acceso
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente customer service
Stayed 4 nights in Aug 2025

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was verry helpfull and property was clean, alot of work and renovation was going on.
Stayed 3 nights in Jul 2025

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in the middle of restaurants and stores. Walkable to any place, and the beach was also walking distance. And the views were amazing! The rooms are a little outdated. But everything was clean.
Stayed 4 nights in Jul 2025

10/10 Excellent

Valeria

Stayed 1 night in Aug 2025

10/10 Excellent

Lynette

Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025