Cleaning staff left the guest’s room wide-open, leaving their key for lights on and forgetting their tasks to be completed, no new towels, no papers. It was shocking to see my room wide open with the light on; imagine coming back all day outside to find your room was left open for some reasons! The hotel didn’t try to find the reason, very unsafe, very disappointing. Also, with heavy suitcases, some rooms could be very far from the reception and hard to get from the lift.