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SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

4.5 star property

Photo gallery for SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

Sauna, steam room, body treatments, hot stone massages, sports massages
Penthouse | Living area
Cottage
Terrace/patio
Indoor pool, pool loungers

Reviews

10 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Bahnhofplatz 18, Zermatt, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪16 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)
    ‪86 min drive‬

Room options

View all photos for Junior Suite

70-cm flat-screen TV with cable channels, TV, heated floors

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse

Penthouse | Mountain view

Penthouse

  • Sleeps 6
  • 3 King Beds

View all photos for View Junior Suite

View Junior Suite | Mountain view

View Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The High

The High

The High

  • Sleeps 2
  • 1 King Bed

View all photos for Cottage

Cottage

Cottage

  • Sleeps 5
  • 2 King Beds and 1 Twin Trundle Bed

View all photos for Friends & Family View Suite

Friends & Family View Suite | Mountain view

Friends & Family View Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Friends & Family Ground Floor

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Friends & Family Ground Floor

  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for View Double Room +

View Double Room +

View Double Room +

  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite Ground Floor

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Luxury Suite Ground Floor

  • 80 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Friends & Family Suite +

Friends & Family Suite +

Friends & Family Suite +

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 King Beds

View all photos for View Apartment

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

View Apartment

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for View Double Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

View Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Living area

Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Double Room

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room +

Double Room +

Double Room +

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Ground Floor

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Double Room Ground Floor

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

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  • Breakfast included
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The price is AU$775
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About the area

Zermatt

With a stay at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel in Zermatt (Zermatt City Centre), you'll be steps from Zermatt-Matterhorn Ski Paradise and 15 minutes by foot from Zermatt-Furi Gondola. .This luxury hotel is 3.1 mi (5 km) from Sunnegga Ski Resort.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.4 km
  • Matterhorn Museum - 6 min walk - 0.6 km
  • Zermatt - Furi - 8 min walk - 0.7 km
  • Zermatt-Furi Gondola - 16 min walk - 1.4 km

Getting around

  • Zermatt Gornergratbahn Station - 1 min walk
  • Sion (SIR) - 106 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Golden India - ‬1 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬3 min walk
  • ‪Le Petit Royal - ‬2 min walk
  • ‪Fuchs - ‬4 min walk

About this property

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

Luxury hotel with a full-service spa and free breakfast
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel offers 4 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 70-cm flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, hair dryers, and children's robes.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Treat yourself to a stay in one of the 4 individually decorated guestrooms, featuring heated floors and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
At SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel has a restaurant on site.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Helicopter/aeroplane tours
  • Indoor pool
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 70-cm flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Heated floor
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
The check-in location differs from the property location; go to: [Schlosshotel my Lifestyle, Bahnhofplatz 18]
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Welcoming dogs only
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 150.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

SchlossHouse
SCHLOSS Zermatt Active CBD Spa Hotel
SchlossHouse Zermatt – Wellbeing Rooms Suites
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Hotel
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Zermatt

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 123 out of 126 reviews
Rating 8 - Good. 2 out of 126 reviews
Rating 6 - Okay. 1 out of 126 reviews
Rating 4 - Poor. 0 out of 126 reviews
Rating 2 - Terrible. 0 out of 126 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing hotel with great reception from Chris. Outstanding Front Desk Service. Clean & spacious room. Location is near to train station and town center. 5 mins walk to train station and city center. A must stay hotel in Zermatt !
Stayed 1 night in Mar 2025

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fell in love with it here. We came with our two kids for a ski trip and weren't sure what to expect because it was our first time to Zermatt. Now, we cannot wait to come back!! Fabulous location, amenities, staff and little touches. On point. So easy and nice.
Stayed 4 nights in Mar 2025

10/10 Excellent

Alejandro

Stayed 1 night in Mar 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The woodlands Texas

We want to express our gratitude to the entire team at Schloss Hotel for an amazing experience. We stayed as a family (16-year-old twins, Ale Jr. 11, mom, and dad), and everything was perfect—impeccable cleanliness, outstanding service, and a top-notch complimentary spa. We felt truly welcomed, and the staff made our stay even more special. We will definitely be back and highly recommend this hotel to everyone!
Stayed 2 nights in Mar 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic and friendly hotel - highly recommend

First time in Zermatt and this was a great hotel. Quiet but central. Great staff. Amazing breakfast in the morning to power you on the slopes. Pool was lovely and so was spa. We also got upgraded with amazing view of Matterhorn to top a great long weekend away. We will be back next year and we will definitely be staying here again!
View from room 400
Stayed 4 nights in Feb 2025

10/10 Excellent

Douglas

Travelled with partner
Location, service , modern and clean facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hotel, close to the train station. Clean, friendly staff and the best Spa!
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Zermatt, hands down.

One of the most incredible experiences I have had at a hotel to date. The condition of the property, the hospitality, the included spa and breakfast were all on point. The location is also A++, best location as far as proximity to lifts for the mountain, transit, etc. We will definitely stay again. Thank you everyone at Schloss!! xoxo
Stayed 3 nights in Feb 2025

10/10 Excellent

Vinicius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Schloss! The cozy property, great location, and relaxing spa made it special. Our room was lovely, and the staff’s outstanding hospitality truly set this hotel apart. From check-in to check-out, every detail was thoughtfully handled, making our experience even more enjoyable.
Stayed 1 night in Feb 2025

10/10 Excellent

Marcel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, minutes away from the train station, friendly staff, amazing spa, you should try the cbd massage and try in the spa the cbd sprinkle.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lukas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience staying at the Schloss Hotel. Alex and his team were wonderful and created the perfect experience. The hotel is conveniently located to the train station, Gornergrat train, shops, and restaurants. Highly recommend this hotel to anyone looking to visit Zermatt!
Stayed 3 nights in Jan 2025

10/10 Excellent

Clamor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, Chris at reception delivers outstanding service
Stayed 1 night in Feb 2025

10/10 Excellent

Chi Hong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never wrote any reviews but SCHLOSS is just perfect. Best hotel i ever stayed in.
Stayed 1 night in Jan 2025

10/10 Excellent

Aisling

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property to stay at. The staff was very helpful and friendly. The breakfast was awesome, excellent location. We couldn't have asked for a better stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jon

Stayed 4 nights in Jan 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient but very quiet. Excellent staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

mahnaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for Zermatt
Stayed 3 nights in Dec 2024

10/10 Excellent

Mohan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel is amazing. The staff was particularly helpful. The location is extremely convenient to the train station and the Matterhorn railway.
Stayed 1 night in Dec 2024

10/10 Excellent

stacie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely the most friendly,welcoming, beautiful place to stay. Not one complaint.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Ayushman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay!

Our stay was magnificent! Very close to downtown and the staff is very friendly and helpful!
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sue and Mike Schloss CBD Zermatt

Excellent service, very friendly, shout to Chris, Stefan, and all staff were lovely. Received a complimentary upgrade to a fabulous Matterhorn view room. Room was perfect. Breakfast had variety and super fresh. My husband had a massage at the CBD Spa and said it was amazing. Highly recommend this hotel.
View of hotel and our room was in the middle
View from our room
Stayed 3 nights in Nov 2024

10/10 Excellent

Lorna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay here, perfect location, so close to the train station but we weren’t there to ski so might be a different walk to the cable cars if you’re carrying. The hotel is fab, great pool and spa area, breakfast was lovely and by far the most comfortable room of our whole trip, the team were lovely too
Stayed 1 night in Oct 2024