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Europe Hotel & Spa

4.0 star property

Photo gallery for Europe Hotel & Spa

Panoramic Suite
Jetted bathtub
Design Double Room, Mountain View
Indoor pool
Breakfast and dinner served

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Hot tub
  • Pool

Explore the area

View map
Riedstrasse 18, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪1 min walk‬
  • Place, Zermatt-Furi Gondola
    ‪9 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Family Double Room, 1 Double Bed with Sofa bed

Family Double Room, 1 Double Bed with Sofa bed

Family Double Room, 1 Double Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Design Double Room

Design Double Room

Design Double Room

  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Design Double Room, Mountain View

Design Double Room, Mountain View

Design Double Room, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Design Superior Family Room

Design Superior Family Room

Design Superior Family Room

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, Mountain View

Superior Double Room, 1 Double Bed, Mountain View

Superior Double Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

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Exterior
Hotel Chesa Valese
  • Breakfast included
  • Spa
  • Free WiFi
  • Bar
4.9 out of 5, Exceptional, 171 reviews
The price is AU$416
includes taxes & fees
30 Nov - 1 Dec
Hotel Chesa Valese

About the area

Zermatt

With a stay at Europe Hotel & Spa in Zermatt, you'll be steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. .This spa hotel is 0.1 mi (0.1 km) from Zermatt-Furi Gondola and 0.1 mi (0.1 km) from Zermatt–Sunnegga Funicular.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 1 min walk - 0.0 km
  • Matterhorn Museum - 5 min walk - 0.4 km
  • Zermatt–Sunnegga Funicular - 8 min walk - 0.7 km
  • Zermatt-Furi Gondola - 9 min walk - 0.8 km

Getting around

  • Zermatt Gornergratbahn Station - 11 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬8 min walk
  • ‪Brown Cow Pub - ‬8 min walk
  • ‪Restaurant du Pont - ‬6 min walk
  • ‪Old Zermatt - ‬2 min walk
  • ‪Elsie Bar - ‬5 min walk

About this property

Europe Hotel & Spa

Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise
Europe Hotel & Spa offers 38 accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include hot stone massages, sports massages, facials, and body treatments.
Make yourself at home in one of the 38 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite for dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 11 AM.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is available for a surcharge.
A complimentary continental breakfast is served each morning between 7:00 AM and 11 AM.
Onsite venue - This restaurant serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 75.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Europe Hotel Zermatt
Europe Zermatt
Europe Hotel And Spa
Europe Hotel Spa
Europe Hotel & Spa Hotel
Europe Hotel & Spa Zermatt
Europe Hotel & Spa Hotel Zermatt

Europe Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 317 out of 401 reviews
Rating 8 - Good. 73 out of 401 reviews
Rating 6 - Okay. 7 out of 401 reviews
Rating 4 - Poor. 2 out of 401 reviews
Rating 2 - Terrible. 2 out of 401 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent scenery and services , will definitely come back again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Hasan

Stayed 2 nights in Jun 2025

10/10 Excellent

Seiji

Stayed 3 nights in Jul 2025

10/10 Excellent

Demetrius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!! Renovated and excellent location. Wonderful breakfast. For sure, I will come back next time.
Stayed 1 night in Jul 2025

10/10 Excellent

Xxx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful cozy hotel. Staff super friendly. Rooms very clean and beautiful. We stayed in family room and we loved it. Shuttle was available to the train station. Absolutely loved our stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Adeel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s a good, clean hotel with nice beds and healthy variety in breakfast. hotel is a little on the north side of the Centre which is helpful in making it noise free and peaceful. Free pick up and drop off from/to the station by booking is great and necessary as it’s a bit far from the station. Only downside is that the staff are not flexible with requests and we felt are too rigid with rules. Also no air conditioning but you can open the windows for cooler air during nights.
Breakfast area
Breakfast outdoor area
Matterhorn view
Jacuzzi
Stayed 1 night in Jun 2025

10/10 Excellent

Koreen

Liked: Cleanliness, amenities, property conditions & facilities
The best hotel in Zermatt. The staff were so hospitable and friendly, the facilities were well-maintained and clean (we especially loved the wellness facilities) and enjoyed a Matterhorn view from our room. Loved every bit of our stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay. The rooms were well-appointed and we were treated to a view of the Matterhorn from our room. We enjoyed a relaxing drink at the bar patio where the staff was very accommodating. The breakfast offered a wide variety of items. A wonderful stay all around.
Stayed 1 night in Jun 2025

10/10 Excellent

Shiela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to a lot of things and more convenient for me and my friends
Stayed 2 nights in Apr 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above all, the staff were very helpful and friendly. Beyond that, I had a weeklong stay, and the hotel is a short walk to the Matterhorn gondola, restaurants, bars, everything.Very pleased with this stay.
Stayed 8 nights in Nov 2024

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

A wonderful stay. The staff were very helpful & friendly. Lots of lovely touches throughout the hotel, great spa too.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kamil

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic stay! We were so impressed with the hotel and spa and staff and breakfast! Would definitely recommend to people and stay again.
Stayed 2 nights in Oct 2024

10/10 Excellent

TRACY

Liked: Staff & service, property conditions & facilities
Staff was amazing and so friendly!! Hotel was top notch!!! Loved it!!!
Stayed 1 night in Oct 2024

8/10 Good

Deepak

Stayed 2 nights in Sep 2024

10/10 Excellent

Lok Man

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service. Beautiful room

My family
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael, Leander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Europe Hotel in Zermatt was a wonderful hotel and made me feel so welcome. The staff was excellent and super helpful, the hotel was very well appointed & taken care of, and the overall experience was perfect. Highly recommend this hotel and can’t wait to visit again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Murtaza, Davie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Europe Hotel and Spa in Zermatt was truly unforgettable. The hotel's location was breathtaking, with stunning views of the Matterhorn from my balcony. The rooms were luxurious and immaculately clean, with comfortable beds and modern amenities. The spa facilities were world-class, with a relaxing sauna and steam room, and a rejuvenating massage. The staff were friendly and attentive, going above and beyond to make my stay special. The breakfast buffet was sumptuous, with a wide range of options to suit every taste. I would highly recommend Europe Hotel and Spa to anyone looking for a luxurious and relaxing getaway in Zermatt. The hotel's charm, combined with its stunning surroundings, made for a truly exceptional experience."
Stayed 4 nights in Jun 2024

10/10 Excellent

Go

Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently updated. Nice view of Matterhorn from breakfast.
Stayed 2 nights in Sep 2023

8/10 Good

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast! Rooms were nice, but one of the reasons we booked here with the higher prices was the spa. It was not very extensive and is open only limited hours, where it doesn’t leave you much time to get a bit to eat after check in, and then use the spa. Disappointed in the hours of the spa. Open until at least 9pm would be helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023