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Excellent and friendly staff, made us feel like VIP guests, they were very attentive to our every need.

The hotel is absolutely beautiful, very well maintained and comfortable. The staff is also very helpful and kind. Everyone we spoke to was very professional and always ready to assist. We tried two restaurants. The Spanish restaurant and French restaurant. Both were delicious with attentive waiters. When we first checked in the bathroom floors had not been cleaned and we found stains on our bed sheets, when we told the front desk, they took care of it right away. Second, our laundry was not returned until we asked, but again when we told front desk, they were very apologetic and brought it right away. Last, we got a call the morning we were leaving saying a taxi picked up a friend of ours from the airport, however, we ordered a taxi to the train station that morning, again this was sorted out but definitely some back and forth with a few things at the hotel. Overall, good experience and helpful staff.

Good stay

Pros: Nice riad. Beautiful courtyard. Hassan, Mohammed & team were exceptional. Their service is better than 5 star hotels. Food is great at the riad. Location is in the middle of the Medina but the front entrance leads to the parking lot which is easy for pickup & drop off. Completely safe to walk around in evening. Would return to the riad if I go back to Fes. Cons: Rooms could use a little upgrade. Toiletries were not labeled so, its hard to tell which is the hand soap.

The artistry & quality of craftsmanship of this recently rebuilt Ryad are outstanding. It is breathtaking; a special experience. The owners, sons, & niece work as a great team to delight their guests at the Riad & at their nearby restaurant (food and service are excellent). Tip: Get precise instructions as to where your taxi driver should drop you off (closest gate into the Medina because there is a short walk to it; cars can’t enter). Get the Riad team to meet you at your taxi. We arrived on a Friday, day where the Medina is closed & several gates in the Medina were looked. We had no prior information on that. No WIFI. Our taxi driver showed us on his phone that it’s only an 8 mn walk and gave us wrong directions (he had dropped us off at the wrong gate although we had given him the correct address, mislead us, overcharged us-this is common). There are no street signs. A teenager offered his help but took us to the wrong Riad; he called a friend who got us to our Riad after an hour of walking through dirty streets rolling our luggage. They were genuinely kind, wanting to help tourists as it is tradition in the culture & honest; we are well travelled & usually avoid such situations. They got a big tip; the owner of the Riad warmly greeted us with amazing tea & cookies. Had booked 2 days before because another Riad cancelled on us due to double booking. The owner said he responded to my request for pick up & tel; to this day i didn’t get this message; was it lost by Expedia?

Nice place that takes you back in time. Needs all around updating.