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The Westin Zagreb

5.0 star property

Photo gallery for The Westin Zagreb

Lobby
Meeting facility
Restaurant
Restaurant
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service

Explore the area

View map
Krsnjavoga 1, Zagreb, 10000
  • Place, Croatian National Theatre
    ‪7 min walk‬
  • Place, Ban Jelacic Square
    ‪15 min walk‬
  • Place, Zagreb Cathedral
    ‪18 min walk‬
  • Airport, Zagreb (ZAG)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed, City View

9.0 out of 10
Wonderful
(54 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Smoking, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Smoking, City View

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Suite, 2 Bedrooms, City View

Presidential Suite, 2 Bedrooms, City View | Living room

Presidential Suite, 2 Bedrooms, City View

  • 190 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Westin, Junior Suite, 1 Bedroom

Westin, Junior Suite, 1 Bedroom

Westin, Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(12 reviews)
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Zagreb

With a stay at The Westin Zagreb, you'll be centrally located in Zagreb, just a 4-minute walk from Mimara Museum and 6 minutes by foot from Marulic Square. .This luxury hotel is 0.3 mi (0.5 km) from Museum of Arts and Crafts and 0.4 mi (0.7 km) from University of Zagreb.

What's nearby

  • Croatian National Theatre - 7 min walk - 0.6 km
  • Museum of Broken Relationships - 15 min walk - 1.3 km
  • Ban Jelacic Square - 15 min walk - 1.3 km
  • Zagreb Cathedral - 18 min walk - 1.5 km
  • Zagreb City Museum - 19 min walk - 1.7 km

Getting around

  • Zagreb West Station - 10 min walk
  • Zagreb Airport (ZAG) - 26 min drive

Restaurants

  • ‪Cogito 2 - ‬5 min walk
  • ‪Krivi Put - ‬6 min walk
  • ‪Zrno Bio Bistro - ‬8 min walk
  • ‪Caffe bar Glembay - ‬4 min walk
  • ‪Godot - ‬6 min walk

About this property

The Westin Zagreb

Luxury hotel with a full-service spa and a fitness center
The Westin Zagreb offers 349 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. A pillow menu is available. 102-cm LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Zagreb hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.
Make yourself at home in one of the 349 guestrooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Zagreb? This hotel has 17222 square feet (1600 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
The Westin Zagreb has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 20 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Shopping

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 17,222 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet (80 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (115 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 102-cm LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 10
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 per person
  • Self parking fee: EUR 20 per day (in/out privileges)
  • Pet fee: EUR 30.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 10 (subject to availability)
  • Late check-out fee: EUR 10 (subject to availability)
  • Rollaway bed fee: EUR 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Westin Hotel Zagreb
Westin Zagreb
Zagreb Westin
Westin Zagreb Hotel
The Westin Zagreb Hotel Zagreb
The Westin Zagreb Hotel
The Westin Zagreb Zagreb
The Westin Zagreb Hotel Zagreb

The Westin Zagreb Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 516 out of 999 reviews
Rating 8 - Good. 303 out of 999 reviews
Rating 6 - Okay. 116 out of 999 reviews
Rating 4 - Poor. 33 out of 999 reviews
Rating 2 - Terrible. 31 out of 999 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jihye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Randy

Stayed 1 night in Jul 2025

8/10 Good

Salil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was exceptionally good. Room was spacious, quiet and clean with comfortable bed. Only reason to dock one star was the corridor leading to fitness facility at the hotel had strong smell of cigarettes. Hoping the hotel management does something about it for future guests.
Stayed 7 nights in Jul 2025

10/10 Excellent

Greg

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a lovely upscale hotel. The pool in particular was fantastic. Also excellent 24/7 room service at reasonable prices.
Stayed 4 nights in Jul 2025

2/10 Terrible

Ebrahim

Disliked: Staff & service, property conditions & facilities
Location
Stayed 1 night in Jul 2025

10/10 Excellent

Marion, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Clark W

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

6/10 Okay

Shara

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location - about a 15 minute walk from the city center. The indoor pool and gym are among the best I've seen at any hotel. We had a very good check in experience and the bed very comfortable. We also had a very lovely view of the city. We did experience issues with maintenance and a coffee machine - the main light was flickering, the air conditioner not working, the toilet was making a croaking sound. We were also promised a coffee machine with capsules, but our room only had a kettle and instant coffee packages. Everything was fixed, but the maintenance person left a mess on the floor and toilet and it took 4 requests to get our coffee machine (I don't know why a property like the Westin would provide any room with instant coffee packages). The hotel lobby and common areas are nice, but the rest of the hotel is very dated. The hallways smell musty, the carpets are very badly stained and ripped in some places as well as the wallpaper (at least on Floor 12). Our room was not very clean - stained carpet, dirty headboard, and very dusty. The hallways on the pool/fitness floor smell heavily of cigarette smoke. This could be a very beautiful hotel, but not up to Westin standards. An update and ensuring rooms are clean and in working order before checking in guests would make a big difference.
Stayed 3 nights in Jul 2025

10/10 Excellent

Juanita J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities and the staff were amazing.
Stayed 6 nights in Jul 2025

10/10 Excellent

IGOR

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jul 2025

8/10 Good

Zoran

Travelled with family and small children
Liked: Staff & service, amenities
Central location
Stayed 1 night in Jun 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is very nice, the rooms are very comfortable. The location is not great for site seeing. The front desk person at checkin was very nice. I asked about parking, was told it was free and I was given a receipt to get in and out of the lot in the afternoon. The next day when I left I asked for a receipt to get out of the lot and the same person told me that it would cost 15 euro. I told her I was confused because the day before she said it was free. She then said she would ask her collegue, came back and told me they would give me the parking for free but were doing me a favor. I am a platinum member with Marriott, which they new.
Stayed 1 night in Jul 2025

4/10 Poor

Juan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dated property with lack of proper maintenance. Worn and damaged carpet in room halls and inside rooms. Furniture inside rooms in very bad shape.
Stayed 3 nights in Jun 2025

10/10 Excellent

Dragan

Great breakfast buffet, great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Peter, Gibsonia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, great room
Stayed 1 night in Jun 2025

6/10 Okay

Zachery

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Fine hotel, not 5 stars.

This hotel was fine but is definitely not 5 stars. It was quite expensive for a 2 twin room. The room is dated (not a big deal) but bell service was nonexistent. The bell person watched for 10 minutes as we loaded our bags onto a cart and push them through the lobby, then proceeded to ask if we wanted help pushing it up the elevator only - seemed as if they wanted a tip without helping with the heavy lifting and loading of bags. The pool area is part of a gym which is a private business not associated with the hotel. Crowded and had smell of sweat - not a 5 star experience. Breakfast was fine but need more coffee options at buffet - latte, espresso machine? The hotel has potential to be nice, but this is a 3 or 4 star and should not be considered 5 star at present.
Stayed 1 night in Jun 2025

10/10 Excellent

Sinisa

Stayed 1 night in May 2025

10/10 Excellent

Judy

Stayed 3 nights in May 2025

8/10 Good

Hari Dass

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location and excellent quality hotel
Stayed 4 nights in Apr 2025

8/10 Good

Karen

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Busy hotel

We stayed here for about 8 nights. It's conveniently located, tram across the road. Can easily walk to the downtown area. We had two rooms in this hotel. The first 4 nights we had a room on the 14 the floor, close to a main intersection, it was pretty loud in the morning. In the corner behind the desk, the corner wall looked a little black. We only noticed this because we had to move the desk. The breakfast was good. Rooms could do with an update. It's a very busy hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Stacy

Stayed 2 nights in Apr 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Mar 2025