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Good location, service and breakfast. But the room maintenance is relatively not well

I did like my room with king size bed, sea view. Staff were very helpful, from the restaurant, housekeeping and front desk. I don’t speak mandarin but they translated my English through their phone. I need to speak slowly and everything went really well. Thank you so much Lida Wang, Assistant Service Manager of Hilton Garden Inn, Sanya for helping me.

Awesome place, excellent and helpful staff

I would like to appreciate Frances for making our stay very enjoyable. She helped us from the time we checked in, to the point of departure. Being our first time in China; she guided us extremely well. We will definitely stay at this hotel again

The hotel is exactly what one would expect from a non-top-tier IHG property, reasonably priced, clean and not noisy. Dining options are kind of limited, the menu at both restaurants is the same every day with very small variation for the breakfast buffet. Air conditioning in the rooms is top notch - no noise at all, air movement is barely noticeable thanks to oversize vents, the temperature is very even throughout the suite - it was super nice to enter the room from the humid heat outside. Bathrooms are large and well-ventilated. Larger, nicer suites with room-size patios are in the building that is not wheelchair accessible - both levels are accessed only by a flight of stairs. The rest of the hotel has elevators and ramps everywhere. Staff always rushes to help. Tiles around the pool need maintenance, some of them wobble too much. If you want to go to town, you'll need a ride. Rides are available, but not from western ride sharing services, and there aren't many dining options within a short walking distance. The hotel is on the shore, but the beach if very small, right in front of the hotel there's a protected coral reef, so swimming is limited to a small sandy area, that is clean and well-maintained. The sand may feel a little rough for bare feet because of tiny bits of seashells, but that is natural; wear flip-flops and you'll enjoy it. You'll find better than average flip-flops in the closet in your room. Most power outlets in the room are UK 3-prong style