6/10 Okay
Chris
14 Aug 2025
Liked: Staff & service
Disliked: Property conditions & facilities
Needs I
We stayed at Wynnstay Arms in Wrexham for 4 nights. First the positives, the staff were top notch and went out of their way to accommodate whenever they could. The hotel was very central to everything and within a 15 minute walk from the train. It was 5 minutes from most restaurants and grocery or anything else. Now the negatives, the hotel is quite dated and in desperate need of upgrades. When we arrived in the room, the poor overworked hotel staff, were trying to get rooms ready while managing everything else. The room needs some sort of fan for air circulation as there was none. A tiny fan on the desk provided the only bit of air. There was no fridge or ice bucket to keep drinks cold which may seem like a luxury but should be a necessity for travellers. The bathroom was also very dated and again had no proper air circulation which made the room that much unbearable. A few minor updates such as fans and some bathroom remodels would do so much to improve the hotel. Also seemed like the staff were forced to be jacks of all trades from bar to front desk and everything else in between.
Chris
Stayed 4 nights in Aug 2025
