Worrowing Heights accommodation with pool

Absolutely appalled by our stay at Nightcap in Nowra. This was honestly one of the worst hotel experiences we’ve had. The biggest issue was the complete lack of reliable hot water for the entire stay. Three separate incidents of freezing cold showers over multiple days and clearly nobody cared enough to fix the issue. We reported this each time we couldn't access warm water and each time our concerns went unassisted. The facilities advertised online were also completely misleading. The swimming pool was green, dirty and unusable, yet this was never disclosed before arrival. The customer service was equally terrible. Every single time we went to reception there was nobody there. We were constantly left waiting for assistance, and on one occasion the after-hours phone wasn’t even answered. To top it all off, another family staying there told us they walked into their room to find cockroaches all over the bed. The manager on checkout (I believe his name was Harry) was rude, dismissive and clearly just wanted us gone as quickly as possible instead of addressing any of the very valid complaints we raised. No accountability, no apology, and absolutely no care for guests. This hotel was poorly maintained, badly managed and nothing like what was advertised. Between the freezing showers, unusable facilities, absent staff and terrible customer service, this stay was an absolute disaster. I would strongly recommend staying somewhere else.

Lovely position facing the water. A little grubby, however nothing to complain about.

Pools seems dirty. We didn’t use.

Apartment was good size and well equipped.

A terrific little no-frills property, with friendly staff and all the basic amenities that you require. Would highly recommend.

No breakfast available except on weekends. Clean room, great shower, adequate storage. Wish there were more outlets, washcloths, and outdoor deck could use a sweep for cobwebs. Tim and the gals in the office were very nice. Loved that there were screens on all doors and windows, kept bugs to a minimum. Beautiful night sky views from the deck. Highly recommend eating at the White Rose Brasserie at the Bowling club. Also great prices on winesand a small 🎰 🙂. Lots od kangaroos in the nearby neighborhoods!