8/10 Good
Raymond
Travelled with partner
28 Sept 2025
Liked: Cleanliness, staff & service
We liked that the hotel was close to buses and town making it easy to get to around etc.Catering staff etc were very friendly and helpful and the food was excellent.The lift broke on our 3rd day of 7 night stay and remained out of order for rest of our stay. which was a bit of a problem as my wife had to hobble upstairs with her walking stick.Although the room was clean and tidy it was not as good as we were expecting it to be.The online brochure showed a very nice room but was not the same as the one we were given.Rooms like the one we had should have been shown in the brochure so we knew what room we were paying for. It was a very basic room and we expected more.We were very dissappointed with that as with my wifes mobility problems ,she struggled to step in and out of the bath.We also did not know about the £6 a night car parking charge until after we had booked and paid.We decided to travel by train because of this extra charge because we thought this was very wrong.Guests only should be allowed to park free of charge by taking registration of your vehicle like other hotels do..There was a bar and extra facilities but they were shut so we did not have the chance to see what that was like.On our last night dog was barking most of the evening in an nearby room,which kept us awake most of the night.We feel guests with dogs should be in a separate part of the hotel for health,hygiene and noise reasons.
Raymond
Stayed 7 nights in Sep 2025