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Embassy Suites Williamsburg

3.5 star property

Photo gallery for Embassy Suites Williamsburg

Bar (on property)
Indoor pool, pool loungers
Exterior
Reception
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View map
3006 Mooretown Rd, Williamsburg, VA, 23185
  • Place, Pirate's Cove Adventure Golf
    ‪2 min walk‬
  • Place, Ripley's Believe It or Not!
    ‪12 min walk‬
  • Place, College of William and Mary
    ‪20 min walk‬

Room options

View all photos for 1 King Larger Suite Hearing Accessible Non-Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King Larger Suite Hearing Accessible Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for 1 King Mobility Hearing Accessible Tub Suite Non-Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King Mobility Hearing Accessible Tub Suite Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for 1 King Suite Accessible Roll In Shower Non-Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King Suite Accessible Roll In Shower Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for 1 King Suite Accessible Tub Non-Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King Suite Accessible Tub Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for 2 Double Basic Non-Smoking

32-inch LCD TV with digital channels, TV, video game console

2 Double Basic Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for 2 Double Suite Accessible Roll In Shower Non-Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

2 Double Suite Accessible Roll In Shower Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for 2 Double Suite Hearing Accessible Non-Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

2 Double Suite Hearing Accessible Non-Smoking

  • Sleeps 6
  • Free Wi-Fi

King Suite - Hearing Access/Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for 2 Room Suite-1 King Bed-shower-nonsmoking

Premium bedding, down duvets, pillow-top beds, in-room safe

2 Room Suite-1 King Bed-shower-nonsmoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Accessible, Non Smoking

Bathroom shower

Suite, Accessible, Non Smoking

  • 42 sq m
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, Accessible, Non Smoking

Bathroom shower

Suite, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Bathroom shower

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, Accessible, Bathtub

Bathroom shower

Room, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 10
  • 4 Double Beds
  • Free Wi-Fi

View all photos for Room, Accessible, Bathtub (Mobility & Hearing)

Bathroom shower

Room, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 10
  • 4 Double Beds
  • Free Wi-Fi

View all photos for Suite, 2 Double Beds, Accessible (Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Double Beds, Accessible (Hearing)

9.6 out of 10
Exceptional
(14 reviews)
  • 42 sq m
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, Multiple Beds, Accessible, Bathtub

Bathroom shower

Room, Multiple Beds, Accessible, Bathtub

  • 42 sq m
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Larger Suite, Hearing)

Bathroom shower

Suite, 1 King Bed, Accessible (Larger Suite, Hearing)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bathroom shower

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(2 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Bathroom shower

Suite, 1 King Bed, Accessible (Hearing)

8.6 out of 10
Excellent
(4 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 ROOM LARGER SUITE-1 KING W/SHOWER NOSMOKING

Premium bedding, down duvets, pillow-top beds, in-room safe

2 ROOM LARGER SUITE-1 KING W/SHOWER NOSMOKING

  • Sleeps 2
  • Free Wi-Fi

View all photos for 2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

32-inch LCD TV with digital channels, TV, video game console

2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

  • Sleeps 6
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite, 2 Double Beds, Accessible (Hearing)

Living area

Suite, 2 Double Beds, Accessible (Hearing)

  • Sleeps 6
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Larger Suite, Hearing)

Living area

Suite, 1 King Bed, Accessible (Larger Suite, Hearing)

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible (Hearing)

  • Sleeps 4
  • Free Wi-Fi

View all photos for King Suite

Premium bedding, down duvets, pillow-top beds, in-room safe

King Suite

  • Sleeps 4
  • Free Wi-Fi

View all photos for 2 DBL 1BDRM STE MOBILITY ACCESS RI SHWR NS

Premium bedding, down duvets, pillow-top beds, in-room safe

2 DBL 1BDRM STE MOBILITY ACCESS RI SHWR NS

  • Sleeps 4
  • Free Wi-Fi

2 Room Suite With 2 Double Beds-Non-Smoking

  • Sleeps 6
  • Free Wi-Fi

Two-Room Larger Suite With 1 King Bed And Shower-Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

Non-Smoking Two-Room Suite

  • Sleeps 4
  • Free Wi-Fi

One-Bedroom Suite With Two Double Beds-Hearing Accessible-Non-Smoking

  • Sleeps 6
  • Free Wi-Fi

Mobility Accessible 1 Bedroom King Room with Tub

  • Sleeps 4
  • Free Wi-Fi

Mobility Accessible 1 Bedroom King Suite with Roll in Shower

  • Sleeps 4
  • Free Wi-Fi

Mobility Accessible 1 Bedroom 2 Double Suite with Roll in Shower

  • Sleeps 6
  • Free Wi-Fi

View all photos for Suite

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite

8.6 out of 10
Excellent
(59 reviews)
  • 42 sq m
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

Larger One-Bedroom Suite With 1 King Bed-Hearing Accessible-Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

1 Kg Ste Mobility/Hearing Access Tub No Smok

  • Sleeps 4
  • Free Wi-Fi

One-Bedroom King Suite Hearing Accessible-Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite

8.8 out of 10
Excellent
(27 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

One-Bedroom Suite with Two Double Beds - Hearing Accessible

  • Sleeps 6
  • Free Wi-Fi

Similar properties

Lobby
Hampton Inn & Suites Williamsburg-Richmond Rd.
Williamsburg
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 1,002 reviews
The price is AU$144
includes taxes & fees
21 May - 22 May
Hampton Inn & Suites Williamsburg-Richmond Rd.

About the area

Williamsburg

With a stay at Embassy Suites Williamsburg, you'll be centrally located in Williamsburg, a 4-minute drive from College of William and Mary and 12 minutes from Water Country USA. .This hotel is 7.4 mi (11.9 km) from Busch Gardens Williamsburg and 7.3 mi (11.7 km) from Jamestown Settlement.

What's nearby

  • Pirate's Cove Adventure Golf - 2 min walk - 0.2 km
  • Waller Mill Park - 6 min walk - 0.6 km
  • Ripley's Believe It or Not! - 12 min walk - 1.0 km
  • College of William and Mary - 20 min walk - 1.7 km
  • Kaplan Arena - 6 min drive - 2.4 km

Getting around

  • Williamsburg Transportation Center - 5 min drive
  • Newport News - Williamsburg Intl. Airport (PHF) - 26 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬12 min walk
  • ‪Cook Out - ‬3 min drive
  • ‪Golden Corral - ‬12 min walk
  • ‪Sal's By Victor - ‬3 min drive

About this property

Embassy Suites Williamsburg

Embassy Suites Williamsburg offers 161 accommodations with video-game consoles and safes. Accommodations offer separate dining areas and include sofa beds. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium digital channels and pay movies. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Williamsburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 161 guestrooms featuring microwaves and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding, and all rooms are furnished with sofa beds. Wired and wireless internet access is complimentary, while video-game consoles and digital programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Atrium Cafe and Lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Williamsburg? This hotel has 829 square feet (77 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM. A complimentary manager's reception is offered each day.
Atrium Cafe and Lounge - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Atrium Cafe and Lounge

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 829 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1987
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Early check-in subject to availability

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

2 total pets

Children and extra beds

Children are welcome

Free rollaway/extra beds

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Williamsburg

Embassy Suites Williamsburg

Williamsburg Embassy Suites

Embassy Suite Williamsburg

Embassy Suites Williamsburg Hotel Williamsburg

Embassy Suites Williamsburg Virginia

Embassy Suites Williamsburg Hotel

Embassy Suites Williamsburg Hotel

Embassy Suites Williamsburg Williamsburg

Embassy Suites Williamsburg Hotel Williamsburg

Embassy Suites Williamsburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 538 out of 1007 reviews
Rating 8 - Good. 226 out of 1007 reviews
Rating 6 - Okay. 135 out of 1007 reviews
Rating 4 - Poor. 60 out of 1007 reviews
Rating 2 - Terrible. 48 out of 1007 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Shervi

Liked: Cleanliness, staff & service, amenities
Staff was courteous and helpful. Received wrong reservation but staff changed my room quickly. The only had thing was that the heat in the room was not working properly. I didnt inform staff in the middle of the night because I didnt want to have to move to another room that late in the night. But I reported the issue upon check out and the staff wrote it down but did not apologize or anything. Otherwise it was a great stay.
Stayed 1 night in Feb 2026

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff at this hotel are exceptional - a proper balance of professional and friendly. One of the top five hotels I have stayed at.
Stayed 1 night in Feb 2026

8/10 Good

Calvin

Travelled with family
Liked: Staff & service, amenities
Breakfast
Stayed 2 nights in Feb 2026

10/10 Excellent

Eric

Stayed 1 night in Feb 2026

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities
Great as always
Stayed 3 nights in Feb 2026

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was amazing. Staff so nice
Stayed 2 nights in Feb 2026

10/10 Excellent

Brittany

Stayed 2 nights in Jan 2026

10/10 Excellent

Jayakumar, Henrico

Stayed 1 night in Jan 2026

8/10 Good

Adrienne

Liked: Cleanliness, amenities
Room was ok
Stayed 2 nights in Jan 2026

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 1 night in Dec 2025

8/10 Good

Diana

friendly staff but lots of renovation going on, limited space to sit for breakfast
Stayed 1 night in Jan 2026

8/10 Good

Christine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean. Staff is AMAZING. Bed was good enough for a 2 day stay. Sofa bed needs attention, not comfortable and old. The ottoman also had cuts and tears. James at check in was awesome. I love that you can text if you need anything. Their breakfast is amazing! The staff in the kitchen was attentive and helpful. The pool was clean & heated, but people kept going out to smoke so it made the room freezing cold. We had a slight smell in our room when entering but it went away after awhile, pretty sure it was coming from the bathroom. The property is close to everything. 10 mins from great Wolf, super close drive to shops and restaurants.
Stayed 2 nights in Jan 2026

8/10 Good

Miriam, Springfield

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was ok but would’ve certainly liked to know that hotel is under renovation. Staff was great but seeing plastic covers and waking up to constriction noise was not on my plans.
Stayed 1 night in Jan 2026

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was the highlight. Delicious made to order omelettes with crispy bacon, perfectly cooked oatmeal, fresh fruit, and rich flavorful coffee - sets the foundation for a day filled with energy. The mattress was firm and afforded a deep sleep. The front desk staff all were friendly and helpful throughout our stay. The only issue was the hot water. It literally took 10 minutes of running cold water before it turned hot. I called the front desk and they confirmed this. Very odd.
Stayed 3 nights in Jan 2026

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

6/10 Okay

Rita

Stayed 1 night in Jan 2026

10/10 Excellent

Steven

Stayed 1 night in Jan 2026

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities
Excellent staff
Stayed 1 night in Jan 2026

8/10 Good

Grant

Business traveller
Liked: Amenities
The room was very spacious and clean, although there was no hot water for either my shower or sink! The staff was friendly and the amenities were great, including complementary drinks and snacks during happy hour. There were a lot of renovations happening but nothing that got in the way terribly of my stay.
Stayed 1 night in Jan 2026

6/10 Okay

SHIRLEY, HIGH POINT

Travelled with partner
The hotel was undergoing renovations in the lounge area. I hope that the rooms are getting ready to be updated as well. The vanity in the bathroom was really worn. The other casegoods were really cheap looking. The sofa was nice and did look rather new. Staff was very nice especially the staff at the gathering in the evenings.
Stayed 2 nights in Jan 2026

10/10 Excellent

Hezekiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast cook was amazing ,i sure hope that lady id beimg taken care of.cmy family and i will be returning next weekend solely because of her!
Stayed 1 night in Jan 2026

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Siri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, beautiful pool, clean and spacious room. Wonderful complimentary breakfast and happy hour reception.
Stayed 1 night in Jan 2026

10/10 Excellent

Eric YIP S

Travelled with family
Liked: Cleanliness, amenities
The staff at the receptionist are excellent!
Stayed 1 night in Jan 2026

2/10 Terrible

Angela

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has offered a refund for my stay. The heat was not working in my room. The heater system was reset by maintenance and it still didn’t fix the issue and remained 65 degrees when thermostat was set at 75 degrees. There was a pair of someone’s underwear and a razor in the trash can in the bathroom that had been left unattended to by their housekeeper. Lastly there was a roach crawling out of the refrigerator which i saw when I went to open it to put my 2 year old daughters milk in the fridge and it was barely even cold. There was supposed to be 2 remote controls for the 2 tvs but only had one and the outlets in the sitting area didn’t work either. I went to the front desk around 11:30pm and spoke with the night auditor named Michael about my concerns and he said he would refund me and he was very sorry about everything. He said I needed to call Expedia to get my refund and he said they would contact the hotel to confirm that they will refund me. I packed up everything and me and my 3 kids left and didn’t even stay there.
Stayed 1 night in Jan 2026