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Blue – A Modern Hotel, an Ascend Collection Hotel

2.5 star property

Photo gallery for Blue – A Modern Hotel, an Ascend Collection Hotel

Lobby
Coffee service
Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room

Explore the area

View map
1080 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Center
    ‪3 min walk‬
  • Place, Olympia Ice Center
    ‪13 min walk‬
  • Place, Big E
    ‪3 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Corner

Standard Room, 1 King Bed, Non Smoking, Corner

Standard Room, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

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Standard Room, 2 Queen Beds, Non Smoking
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  • Parking included
  • Free Wi-Fi
3.9 out of 5, Good, 116 reviews
The price is AU$141
includes taxes & fees
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About the area

West Springfield

With a stay at Blue – A Modern Hotel, an Ascend Collection Hotel, you'll be centrally located in West Springfield, a 3-minute drive from Big E and 6 minutes from MassMutual Center. .This hotel is 4 mi (6.4 km) from MGM Springfield and 7.4 mi (11.8 km) from Six Flags New England.

What's nearby

  • Riverdale Center - 3 min walk - 0.3 km
  • Riverdale Shops - 8 min walk - 0.7 km
  • Cinemark West Springfield 15 - 9 min walk - 0.8 km
  • Olympia Ice Center - 13 min walk - 1.1 km
  • Big E - 3 min drive - 2.5 km

Getting around

  • Springfield Union Station - 12 min drive
  • Logan International Airport (BOS) - 103 min drive

Restaurants

  • ‪Wood-N-Tap - ‬8 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Dunkin' - ‬4 min drive
  • ‪Chili's Grill & Bar - ‬5 min walk
  • ‪Panera Bread - ‬9 min walk

About this property

Blue – A Modern Hotel, an Ascend Collection Hotel

Hotel connected to the convention center in West Springfield with free parking
Blue – A Modern Hotel, an Ascend Collection Hotel offers 116 accommodations with coffee/tea makers and hair dryers. 42-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 116 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
Featured amenities include a computer station, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Grab bar near toilet (81 centimetre high)
  • Handrails in stairways (81 centimetre high)
  • Lever door handles
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Built in 1974
  • Designated smoking areas
  • Fireplace in lobby
  • Renovated entire property - August 2025

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 4 percent for credit card payments
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay
  • A damage deposit of USD 250 will be collected before check-in.
  • This property's damage deposit is payable via a secure link and is due within 24 hours after booking. Advance payment of the damage deposit is required to check in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 20 per day
  • Credit card charges are subject to a surcharge of 4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0001113250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision

Property is also known as

Clarion Hotel West Springfield
Clarion West Springfield
Clarion Hotel Aqua Lagoon Waterpark West Springfield
Clarion Hotel Aqua Lagoon Waterpark
Clarion Aqua Lagoon Waterpark West Springfield
Clarion Aqua Lagoon Waterpark
Clarion Hotel & Aqua Lagoon Waterpark Hotel
Clarion Hotel & Aqua Lagoon Waterpark West Springfield
Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

Blue – A Modern Hotel, an Ascend Collection Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 122 out of 147 reviews
Rating 8 - Good. 13 out of 147 reviews
Rating 6 - Okay. 7 out of 147 reviews
Rating 4 - Poor. 2 out of 147 reviews
Rating 2 - Terrible. 3 out of 147 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrea

The massage chair and the shower. Everything was top notch. The staff was impeccable!! This is a jewel of a hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

Dee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The front test staff was amazing. She was so kind. The whole hotel is so nice and cozy very clean.
Stayed 1 night in Nov 2025

8/10 Good

STACEY

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Yolanda and Victor were very friendly and welcoming. The have freshly backed cookies upon check in, butter croissants in the morning and a message chair in the room. Comfy beds, clean, beverage refrig, micro. Don't be alarmed by the abandoned hotel in the front as Blue is in the back.
Stayed 1 night in Nov 2025

6/10 Okay

Monika

Liked: Amenities
Overal stay great : Bed was comfortable for one night stay perfect however room need to be clean! Things are redone with nice taste but seams like haveybeen deep clean after remodeling job
Stayed 1 night in Nov 2025

10/10 Excellent

Nancy

Stayed 1 night in Nov 2025

10/10 Excellent

Stacy

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was newly renovated and clean. Very modern. The staff was outstanding. Super friendly and helpful. You don’t see service like that anymore. Stacy B
Massage chair in our room. Was great!
Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, comfy bed
Stayed 1 night in Nov 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Super new and fun!
Stayed 1 night in Nov 2025

10/10 Excellent

Lauren

Stayed 1 night in Nov 2025

10/10 Excellent

Steven, fair lawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel so everything was clean. The massage chair in the room was amazing!! Would definitely stay here again!
Stayed 1 night in Oct 2025

10/10 Excellent

Yovelys

Liked: Cleanliness, amenities, property conditions & facilities
Great staff super nice beautiful hotel lots of parking
Stayed 2 nights in Oct 2025

10/10 Excellent

Drew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and Courteous staff
Stayed 1 night in Nov 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, location and clean!
Stayed 3 nights in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing. Came with a massage chair, robes, slippers and a rain shower. The staff was very sweet and gave me a little welcome bag when I checked in. Would def stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities
The entire staff was extremely kind, courteous, thoughtful, intelligent and truly nice, good people. I travel frequently and this stay has been the best experience bar none in a long time. Thank you. Respectfully, Jeffrey
Stayed 1 night in Oct 2025

10/10 Excellent

Gao Xiang, brooklyn

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean everything nice and new
Stayed 1 night in Oct 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brand new building. The web site stated a bar and pool but they haven’t built them yet. Had a little problem with the air cond. Room gelt damp but once we kept the bathroom vent on it seemed to fix it. Loved the massage chair that was in the room as well Beds were super comfortable and everything was spotless
Stayed 3 nights in Oct 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Fancy.
Stayed 1 night in Oct 2025

10/10 Excellent

Shelley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reliable
Stayed 2 nights in Oct 2025

10/10 Excellent

Heidi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay for leisure, out of state, very clean and comfortable. Definitely recommend and will be back
Stayed 1 night in Oct 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of stores/restaurants around. Clean new rooms, comfy bed and great shower. Stayed at several hotels over the week I was here and this was by far my favorite.
Stayed 2 nights in Oct 2025

10/10 Excellent

Babacar

Stayed 1 night in Oct 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and beautiful new, clean rooms!
Stayed 1 night in Oct 2025

8/10 Good

Slade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is either new construction or newly renovated. Property is brightly lit, bright entrance with white floor-to-ceiling bright tile and modern blue finishes and accents. Modern lighting and backlit guest counters brightens up the reception area well. The rooms are clean and features massaging recliner chairs. Location is convenient to large retail brands and restaurants. It was a pleasant and comfortable stay.
Stayed 1 night in Oct 2025