2/10 Terrible
Morgan
Travelled with family
15 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Worst Hotel Experiences I’ve Ever Had
Our stay here was nothing short of awful from start to finish.The cleanliness was appalling. The sheets had black speckles on them from the day we arrived, and they remained there all week—clear evidence the bedding was never changed. The floors were so filthy that we had to wear shoes to and from the shower at all times. My two-year-old sons played on the floor and their feet would literally turn black. The photo below doesn’t show justice of how dirty they actually got. The kitchen area was equally unacceptable. There was a sign asking guests to wash dishes, yet no sponge or dish soap was provided, and the kitchenware was rusty and grimy. Totally unusable. Housekeeping was a nightmare. Unless you specifically put out a sign, no one came to refresh towels or tidy the room. Even when we did put out the sign, it was hit-or-miss—sometimes no one came at all, and we would have to track down staff just to get toilet paper or towels. We often received only two towels for four guests. On top of that, the condition of the room itself was unsafe. The metal grates over the floor heating vents were loose and falling off, creating a tripping hazard. This property is in desperate need of deep cleaning, better maintenance, and staff training. We went and spoke to a manager to request cleaning and were told “we don’t do that our website says limited cleaning no hotel up here cleans the floors everyday” but this is not true we come every year and have stayed elsewhere and had clean rooms.
Morgan
Stayed 9 nights in Aug 2025