4/10 Poor
Rocklyn
Travelled with family
12 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not choose to stay here again!
We were travelling with 2 other couples and we were all very disappointed with many aspects of our stay in the Watrous Super 8. The gentleman who checked us in was civil but not necessarily friendly, but he did assure us he would be available 24/7 if we needed anything. When looking for tea bags (which are generally available in every hotel) he did not answer his phone and when we went down to the office the door was locked. This happened a couple of times during our 2 night stay…he was not available 24/7! The public spaces of the hotel were filthy…the staircase leading to the top floor hadn’t been vacuumed in months, the hand rail was no longer attached to the wall at the top (a safety issue) and the lighting was very poor especially at night. The room itself was acceptable and the bedding was clean. But one of our rooms had no area for hanging clothes. There was evidence of a shelf and closet rod having been there but it was apparently broken off and never fixed again….so we had to hang our clothes on the shower rod. The breakfast room was not exactly clean and the breakfast consisted of orange juice & coffee - no tea - and we had to open at least 10 creamers before we found one that was not congealed. There was toast and the usual spreads, cereal (the milk was past its best before date), and yogurt… very basic. We all felt we did not receive the value for what we paid and we would never choose to stay at this hotel again unless we absolutely had no other options.
Rocklyn
Stayed 2 nights in May 2025
