2/10 Terrible
Danielle
Travelled with family
15 Dec 2025
Disliked: Cleanliness, staff & service, room comfort
I visited D.C for the first time 3 years ago and stayed at this hotel . I remember it being so nice and the service was great. However, when visiting again for my sister’s birthday weekend 3 years later it was truly distasteful and disgusting. The staff decided to upgrade our stay after acknowledging her birthday which was a pleasant surprise and greatly appreciated. The staff didn’t stop there, they went further to add in a complementary drink at the bar AND FREE complementary breakfast. We enjoy our night but unfortunately the next morning was far from enjoyable. We go downstairs for the free complimentary breakfast and even stopped at the front desk to ask where breakfast was being served. The breakfast staff watched us all throughout the kitchen until we were finished and once we started looking for seating ,two of the male staff said asked “did you get breakfast included in your stay”.Which was immediately off putting because why are you questioning us when you didn’t question the other guest. So the staff member then goes further to ask “what’s your room number”I let him know but again WHY when you didn’t question the other guests. The breakfast staff then went to print out our reservation I would assume and go question the front desk on whether that was factual . Donald at the front desk acknowledged we did and apologized .We didn’t eat after that of course . Clear racial discrimination. A Hilton hotel will never see my money again.
Danielle
Stayed 1 night in Dec 2025
