Room service was very inconsistent — some days the room was cleaned and towels replaced, other days nothing was done even after leaving the towels on the ground. The staff even tried to kick me out of my room despite me rebooking another night in advance and informing them beforehand. My key card stopped working almost every day, and I had to keep going to reception to fix it. The reception in my building was useless — the staff were unfriendly, grumpy, and always sent us to another building for help instead of assisting us themselves. Overall, terrible service and very disappointing experience.