2/10 Terrible
Ashley B.
10 Feb 2026
Disliked: Cleanliness
BEWARE The whole time staying at this rental I felt anxious and watched. It felt like I was being treated like a wallet, not a person. My family needed a place to stay in town this winter for 2 weeks while our home was getting repairs. When we arrived, the TV was broken and it was freezing but I didn't complain. I told them about the TV and they replied with me having to pay more money to stay because they charge per person and not per night (I had my 2 kids with me) A couple days later I got 2 payment requests for 1,415 due the same day. I contacted them letting them know that does not add up with the extra fees they asked of me. They replied.. “They are not going back and forth with me anymore and I owe 995” (extra 35 for my daughters friend coming by)They mentioned that in their 5 years renting they have never had to deal with someone like me and its been so stressful for them. What!!? I was never rude or irrational, I only didn't want to pay for fees that were unjustified. The next day I got a call from VRBO stating the host said I have to pay 1,415 that day or we'll be kicked out. I panicked and got a bank loan and paid them. The next day because of the below 0 degree weather the water pipes underground froze. We stayed for a couple more days with plumbers coming in and out but had to leave(couldn't flush, shower, wash dishes)They agreed to refund us but now they are trying to say the frozen pipes and TV were our fault to get out of refunding us our 1,400.
Ashley B.
Stayed 13 nights in Jan 2026





















