4/10 Poor
David, Palo Alto
Travelled with partner
2 May 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a tricky review because property itself is gorgeous and the staff are delightful. The large conglomerate that owns the hotel however we found problematic. Place is beautiful and in a unique location. Food varied from good to wonderful. The tents are delightful and comfortable and feel very private. We saw warthogs and incredible birds and other wildlife just walking right up to our room. The included outings are of varying quality and part of larger groups. We felt very uncomfortable in the outing to a local village to discover that Wild Horizons does not pay the villagers anything for this outing. While they advertise included outings, they have additional expenses connected with government charges to enter those locations. At a minimum those should be disclosed. If you choose to book, be very careful to make sure you know exactly what you're going to be charged. And some of their theoretically included activities like the visit to the village feel a little exploitative. On checkout we had an unpleasant experience because our bill did not match what Expedia showed us was going to be the checkout amount. And then after we thought we'd resolved it, they continue to push for that additional fee.
David
Stayed 3 nights in Apr 2025
