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Hilton Garden Inn Boca del Rio Veracruz

3.5 star property

Photo gallery for Hilton Garden Inn Boca del Rio Veracruz

Outdoor pool, pool loungers
Property video
Front of property – evening/night
Front of property
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Boulevard Manuel Avila Camacho s/n, Boca del Río, VER, 94299
  • Place, University of Veracruz
    ‪13 min walk‬
  • Place, Plaza Mocambo Veracruz
    ‪18 min walk‬
  • Place, Plaza Las Americas Shopping Mall
    ‪4 min drive‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, free WiFi

Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(31 reviews)
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

Premium bedding, in-room safe, desk, free WiFi

Room, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(39 reviews)
  • 20 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, free WiFi

Room, 1 King Bed, City View

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, free WiFi

Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(23 reviews)
  • 20 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, City View

Suite, 1 King Bed, Balcony, City View

Suite, 1 King Bed, Balcony, City View

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Ocean View (Master)

Suite, 1 King Bed, Balcony, Ocean View (Master)

Suite, 1 King Bed, Balcony, Ocean View (Master)

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View

Premium bedding, in-room safe, desk, free WiFi

Junior Suite, 1 King Bed, Balcony, Ocean View

  • 20 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible

Room, Accessible

Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Sea View

Premium bedding, in-room safe, desk, free WiFi

Room Standard With Sea View

  • 25 sq m
  • Sleeps 2

View all photos for Room Standard With Sea View

Premium bedding, in-room safe, desk, free WiFi

Room Standard With Sea View

  • 25 sq m
  • Sleeps 4

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About the area

Boca del Río

When you stay at Hilton Garden Inn Boca del Rio Veracruz in Boca del Río, you'll be on the beach, within a 5-minute drive of Plaza Las Americas Shopping Mall and World Trade Center Veracruz. .This beach hotel is 4.8 mi (7.8 km) from Veracruz Harbour and 2.5 mi (4 km) from Mocambo Beach.

What's nearby

  • University of Veracruz - 13 min walk - 1.2 km
  • Plaza Mocambo Veracruz - 18 min walk - 1.6 km
  • Plaza Las Americas Shopping Mall - 4 min drive - 1.9 km
  • World Trade Center Veracruz - 5 min drive - 2.3 km
  • Andamar Lifestyle Center - 5 min drive - 2.3 km

Getting around

  • Veracruz Central Station - 18 min drive
  • General Heriberto Jara Intl. Airport (VER) - 28 min drive

Restaurants

  • ‪Mamá Gallina - ‬1 min walk
  • ‪Tortas Royalty (plaza Pulpo ) - ‬2 min walk
  • ‪La Fishque - ‬4 min walk
  • ‪Las Alitas - ‬2 min walk
  • ‪Los Giros - ‬4 min walk

About this property

Hilton Garden Inn Boca del Rio Veracruz

On beach with outdoor pool, near Plaza Las Americas Shopping Mall
Hilton Garden Inn Boca del Rio Veracruz offers 108 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Boca del Río hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 108 guestrooms featuring MP3 docking stations and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and premium TV channels provides entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a reception hall.
Enjoy a meal at The Garden Grill, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Boca del Río? This hotel has 3165 square feet (294 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
The Garden Grill - This restaurant specializes in international cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 299 for adults and MXN 199 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Garden Grill

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,165 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Built in 2014
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium channels
  • MP3 dock

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 299 for adults and MXN 199 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Boca Del Rio Veracruz
Hilton Garden Inn Hotel Boca Del Rio Veracruz
Hilton Garden Inn Boca Rio Veracruz Hotel Boca del Rio
Hilton Garden Inn Boca Rio Veracruz Hotel
Hilton Garden Inn Boca Rio Veracruz Boca del Rio
Hilton Garden Inn Boca Rio Veracruz
Hilton Garden Inn Boca Del Rio Veracruz Mexico
Hilton Garn Boca l Veracruz M
Hilton Boca Veracruz Boca
Hilton Garden Inn Boca del Rio Veracruz Hotel
Hilton Garden Inn Boca del Rio Veracruz Boca del Río
Hilton Garden Inn Boca del Rio Veracruz Hotel Boca del Río

Hilton Garden Inn Boca del Rio Veracruz Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 475 out of 1006 reviews
Rating 8 - Good. 253 out of 1006 reviews
Rating 6 - Okay. 145 out of 1006 reviews
Rating 4 - Poor. 78 out of 1006 reviews
Rating 2 - Terrible. 55 out of 1006 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Janett

Liked: Cleanliness

Overpriced but ok

It is a little run down, the water from the shower came out and made a mess in the bathroom, the Bar needs more different alcohol, but it is all good
Stayed 1 night in Aug 2025

10/10 Excellent

Miguel

Stayed 2 nights in Sep 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found my night wonderful, whether I wanted to enjoy the rain and ocean waves sound or close the balcony door and have quietness. Those sliding doors were perfect. To be able to have both made my stay super enjoyable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

edward g

Travelled with family
Stayed 2 nights in Jul 2025

10/10 Excellent

Felipe, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo, excelente ubicación y los desayunos riquísimos
Stayed 1 night in Jul 2025

6/10 Okay

JORGE

Travelled with partner
Disliked: Cleanliness, staff & service
The location is good. It is possible to walk to malls and restaurants . However, the room wasn't that clean. There were hairs on the sheets , towels, and floors. We had a ocean view room, but the windows were locked, felt more like a prison that a Hilton hotel. There was mold in the bathroom and room ceiling. The staff in reception were attentive but when asked for a tax invoice they denied to provide it. The place is not worth for the price.
Stayed 1 night in Jul 2025

8/10 Good

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is perfect, its near downtown Veracruz and has many bars and restaurants surrounding it. Its also near to various beaches and attractions. Its clean but could improve the facilities in the bedrooms.
Stayed 2 nights in Jul 2025

2/10 Terrible

Jesus, Bellflower

We've reserved a double bed and they were overbooked and we end up sleeping in a single bed with a not so confortable extra bed!
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Gracias
Stayed 10 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with friendly and helpful staff
Stayed 1 night in Jul 2025

4/10 Poor

Miguel Armando

Liked: Cleanliness
Disliked: Staff & service
el hotel esta viejo y descuidado
Stayed 1 night in Jul 2025

10/10 Excellent

Amanuel

Stayed 8 nights in Jun 2025

6/10 Okay

pedro

No AC AT LOBBY
Stayed 1 night in Jun 2025

6/10 Okay

Roselyn

Travelled with family
Liked: Staff & service, room comfort
La habitación tiene muy poca iluminación lo que hace difícil trabajar o incluso como mujer maquillarse. Falta mantenimiento a los baños, en Veracruz hace mucho calor y en la regadera únicamente salía agua caliente, incluso teniendo la llave en la posición de fría, los muebles se ven desgastados.
Stayed 1 night in Jun 2025

10/10 Excellent

Lilia

Stayed 1 night in Feb 2025

8/10 Good

Lilia

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
El personal del hotel nos brindó una atención ejemplar, gente que sabe lo que significa servicio al cliente!
Stayed 1 night in Jun 2025

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had no shampoo, hair dryer, iron, iron board nor water. Called to ask for the items and took two calls and over an 1hr to receive part of the items
Stayed 3 nights in May 2025

6/10 Okay

Leopoldo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Great location but needs updating

Great location, however air conditioning needs to be upgraded. The city is a very hot ambient, people would at least love some good ac
Stayed 1 night in May 2025

6/10 Okay

marco antonio

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
No respetaron el precio
Stayed 2 nights in Apr 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that we had access to the beach. The pool needs a little cleaning. Our room wasn't ready when we arrived so it took like 45min for it to get cleaned. Felt like they were in a rush and left some dirty soap and used water bottles behind. So that made me feel like it wasn't disinfected properly. We had ocean view room but the windows are pretty dirty as well. But overall we still give it a 5 🌟.
Stayed 2 nights in Mar 2025

4/10 Poor

JAMES

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk don’t know their own policies. I was informed that my wife was able to get a key of the room before I arrived to the hotel ( since my flight was delayed and she arrived before I did) with a copy of my ID but when she arrived they told her no They were painting the building and they splashed my car with paint. Shower enclosure leaks water all over the room Internet at room doesn’t work so I wasn’t able to use TV (Netflix, utube, etc). When I reported it they didn’t care I found a few roaches in the bathroom Ignacio (don’t know his role at the hotel) has no education whatsoever interrupts conversations and has very poor customer service skills I can keep going but I don’t think it’s going to make a difference. I stayed at your hotel twice a year (I visit from US) but it’s time for me to start looking for a new place to stay next time I’ll visit Boca del Rio Kudos to the bellboys. They are the only ones with great customer service skills!
Stayed 5 nights in Mar 2025

6/10 Okay

Pedro

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked pool and beach, overall areas clean. Restaurant service. We received room without window view and faucet not working, however it was fixed after some time. Good location friendly personnel, lack supervisory
Stayed 2 nights in Mar 2025