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Kashiwaya

3.0 star property

Photo gallery for Kashiwaya

Outdoor pool
Dining
Restaurant
Japanese Style Room
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Air-conditioning
  • Breakfast available
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View map
1-39-3 Tokura Kamiyamada Onsen, Chikuma, Nagano, 389-0821
  • Place, Nishizawa Piggy Bank Museu
    ‪6 min walk‬
  • Place, Joyama Historic Park and Arata-Jo Mountain Castle
    ‪4 min drive‬
  • Place, Zenko-ji Temple
    ‪39 min drive‬
  • Airport, Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪80 min drive‬

Room options

View all photos for Japanese Style Room

Japanese Style Room

Japanese Style Room

7.6 out of 10
Good
(14 reviews)
  • Sleeps 4
  • 4 Single Futons

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About the area

Chikuma

Located in Chikuma, Kashiwaya is within a 5-minute drive of Nishizawa Piggy Bank Museu and Joyama Historic Park and Arata-Jo Mountain Castle. .This ryokan is 3.4 mi (5.5 km) from Daiei-ji Temple and 3.6 mi (5.8 km) from Obasute Rice Terraces.

What's nearby

  • Nishizawa Piggy Bank Museu - 6 min walk - 0.6 km
  • Joyama Historic Park and Arata-Jo Mountain Castle - 4 min drive - 2.1 km
  • Nagano Olympic Stadium - 24 min drive - 15.9 km
  • M-Wave Olympic Memorial Arena - 39 min drive - 27.4 km
  • Zenko-ji Temple - 39 min drive - 26.4 km

Getting around

  • Chikuma Obasute Station - 11 min drive
  • Shinshu - Matsumoto Airport (MMJ) - 53 min drive

Restaurants

  • ‪六花亭 - ‬10 min walk
  • ‪ゆかり - ‬2 min walk
  • ‪中国料理 大上海 - ‬16 min walk
  • ‪Kurumi（くるみ）来瑠味 - ‬6 min walk
  • ‪居酒屋やまよし - ‬6 min walk

About this property

Kashiwaya

Kashiwaya offers 24 air-conditioned accommodations with safes. Bathrooms include bathrobes, complimentary toiletries, and children's robes. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 3:00 PM to 9:30 AM. There are hot springs on site.
Make yourself at home in one of the 24 air-conditioned guestrooms. Private bathrooms have complimentary toiletries and bathrobes. Conveniences include safes, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including hot springs, karaoke, and bicycles to rent. Additional amenities at this ryokan include complimentary wireless internet access, gift shops/newsstands, and a ballroom.
Japanese breakfasts are available daily from 7:30 AM to 8:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities. Free self parking is available onsite.
Japanese breakfasts are available for a surcharge and are served each morning between 7:30 AM and 8:30 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily Japanese breakfast available 7:30 AM to 8:30 AM for a fee: JPY 1,100 for adults and JPY 1,100 for children

Things to do

  • Bicycle rentals
  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • High chair
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Spa

  • Hot springs
  • Public bath open from 3:00 PM - 9:30 AM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility

More

  • Ballroom
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Towels provided

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 6 AM - 11 PM

Front desk staffed during limited hours

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for Japanese breakfast: approximately JPY 1100 for adults and JPY 1100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility and high chair
This property accepts cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children age 0-5 for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Kashiwaya Inn Chikuma

Kashiwaya Chikuma

Kashiwaya Ryokan

Kashiwaya Chikuma

Kashiwaya Ryokan Chikuma

Kashiwaya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 66 reviews
Rating 8 - Good. 28 out of 66 reviews
Rating 6 - Okay. 12 out of 66 reviews
Rating 4 - Poor. 2 out of 66 reviews
Rating 2 - Terrible. 5 out of 66 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
This place is so authentic. It was a true gem of a Japanese experience for our family. We loved everything about it: hospitality, clean rooms, beautiful views, natural spring style onsens… Highly recommend!
Stayed 1 night in Dec 2025

10/10 Excellent

Oscar

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コロナ対策もきちんとしていて快適に過ごせました。
Stayed 1 night in Jul 2020

10/10 Excellent

なおこ

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
４日間お世話になりました。 温泉もお部屋も凄く満足でした。宿で食事ができたらなお良かったと思います
Stayed 3 nights in Dec 2025

8/10 Good

あつし

Stayed 1 night in Dec 2025

8/10 Good

Yasunori

Stayed 1 night in Dec 2025

8/10 Good

YOSHIROU

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

8/10 Good

ヒロユキ

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
気軽に宿泊でき、本格的な源泉の温泉を楽しむことができました。
Stayed 1 night in Sep 2025

8/10 Good

TAKAMITSU

Business traveller
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

駅まで送迎があれば満点！

温泉最高！ 次回もココですね♬ お客さんが増えて値上げしませんように•••
Stayed 1 night in Sep 2025

10/10 Excellent

ゆいちろう

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

*

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The building is very old, but you can feel the effort put into keeping it clean and tidy. The staff provided polite and attentive service without being overbearing. Above all, the hot spring is wonderful. The bath on the first floor was too hot for me, so I used the one on the fifth floor instead, and enjoyed a refreshing soak in the morning. The quality of the water is undoubtedly among the best in Japan. This place is not for those expecting the hospitality of a luxury hotel or clean, brand-new facilities. It’s perfect for those who want to enjoy a rustic, unpretentious ryokan with an excellent hot spring. There are no breakfast spots nearby, so if you’re staying without meals, I recommend the soba shop inside Togura Station.
Stayed 1 night in Aug 2025

8/10 Good

しょうへい

Liked: Staff & service
Stayed 1 night in Jul 2025

8/10 Good

つねお

Stayed 2 nights in Jun 2025

6/10 Okay

Koji

Travelled with family
Stayed 1 night in May 2025

8/10 Good

KENICHI

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

たみこ

Travelled with group
Disliked: Staff & service, property conditions & facilities
始めの投稿欄に食事の有無の記載が無かった。 1人の宿泊代で1万5千円程だったので、当然、食事が夕飯or朝食が着いているのかと思ったが、どちらも無し。 宿周辺にラーメン屋とコンビニが有るのみで、飲食店が周囲に無かった。 上記に伴い、宿キャンセルや別宿への変更を宿主に言ったが、受け付けてくれなかった。 トイレは部屋には無く、部屋外の共同トイレで不便だった。 お薦めしない宿です！！！
Stayed 1 night in Apr 2025

8/10 Good

りょうた

Stayed 1 night in Apr 2025

8/10 Good

カズヤ

Stayed 1 night in Mar 2025

10/10 Excellent

kazuya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
よかったです
Stayed 1 night in Feb 2025

10/10 Excellent

Tomohiro

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

かずとし

Liked: Staff & service
Disliked: Property conditions & facilities
受付で、近隣のガイドマップを渡してくれたり、親切に対応してくれました
Stayed 1 night in Feb 2025

2/10 Terrible

Usan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
間違っても、人にお勧めは出来ません。最低限、温泉旅館であるのなら、お風呂の温度管理くらいはしてほしいものです。
Stayed 1 night in Nov 2024

8/10 Good

??????

Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour tout à fait agréable

Très agréable séjour. Chambres spacieuses. Tout ce dont nous avions besoin.
Stayed 1 night in Oct 2024