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Holiday Inn Tulum by IHG

Photo gallery for Holiday Inn Tulum by IHG

Exterior
Exterior
Bar (on property)
Bar (on property)
Outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Avenida Coba S/N tulum Centro Colonia, Huracanes 77760, Tulum, QROO
  • Place, Dos Aguas Park
    ‪14 min walk‬
  • Place, Jaguar Park
    ‪14 min walk‬
  • Place, Tulum National Park
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Jungle View)

Room amenity

Suite, 1 Bedroom (Jungle View)

  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (Jungle View)

Room amenity

Standard Room, 1 King Bed (Jungle View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Outdoor Private Pool)

Suite, 1 King Bed (Outdoor Private Pool)

Suite, 1 King Bed (Outdoor Private Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Pool View

Room amenity

Standard Room, 1 King Bed, Pool View

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Pool View

Room amenity

Suite, 1 King Bed, Pool View

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Pool View

Room amenity

Standard Room, 1 Queen Bed, Pool View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Room amenity

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Pool View

Room amenity

Standard Room, 2 Double Beds, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Room amenity

Standard Room

  • Sleeps 1
  • 1 Single Bed

Similar properties

2 outdoor pools, free pool cabanas, pool umbrellas
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  • Spa
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, 375 reviews
The price is AU$142
includes taxes & fees
2 June - 3 June
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About the area

Tulum

With a stay at Holiday Inn Tulum by IHG in Tulum (Tulum City Center), you'll be within a 5-minute drive of Tulum National Park and Gran Cenote. .This luxury hotel is 1.8 mi (2.8 km) from Tulum Mayan Ruins and 2.8 mi (4.5 km) from Las Palmas Public Beach.

What's nearby

  • Dos Aguas Park - 14 min walk - 1.2 km
  • Jaguar Park - 14 min walk - 1.2 km
  • Cenote Calavera - 3 min drive - 2.2 km
  • Hospital de Tulum - 4 min drive - 1.8 km
  • Tulum National Park - 6 min drive - 3.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 45 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪El Capitán - ‬4 min walk
  • ‪La Coqueta - ‬2 min walk
  • ‪Burger King - ‬5 min walk
  • ‪Papaya Pizza & Co - ‬5 min walk

About this property

Holiday Inn Tulum by IHG

Holiday Inn Tulum by IHG offers 108 accommodations with complimentary bottled water and blackout drapes/curtains. Select Comfort beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers with hydromassage showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Stay in one of 108 guestrooms featuring flat-screen televisions. Your Select Comfort bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and toothbrushes and toothpaste.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekends from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge between 7:00 AM and 11:30 AM on weekends.
Holiday Inn Tulum by IHG has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Weekend cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 250 to 600 for adults and MXN 250 to 600 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 4 floors
  • Built in 2022
  • Renovated entire property - December 2024
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hydromassage showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 500 and a deposit of MXN 3630 per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 22 lbs per pet)

Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 250 to 600 for adults, and MXN 250 to 600 for children
  • Pet deposit: MXN 3630 per stay
  • Pet fee: MXN 600 per pet (varies based on length of stay) plus MXN 500 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Bakal Tulum

Selina Tulum Downtown

Holiday Inn Tulum Downtown

Holiday Inn Tulum By IHG Hotel

Holiday Inn Tulum By IHG Tulum

Holiday Inn Tulum Downtown by IHG

Holiday Inn Tulum By IHG Hotel Tulum

Holiday Inn Tulum by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 60 out of 105 reviews
Rating 8 - Good. 24 out of 105 reviews
Rating 6 - Okay. 17 out of 105 reviews
Rating 4 - Poor. 3 out of 105 reviews
Rating 2 - Terrible. 1 out of 105 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved the restaurant. During our 10 day stay, they always made sure we had all we needed. Special thanks to William in the afternoon by the pool… always made sure we had water!
Stayed 8 nights in Feb 2026

6/10 Okay

Shelia

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was nice but we couldn’t get a key because their system was down. Also no washcloth in the bathroom and no do not disturb sign for the door so maid woke us up .
Stayed 1 night in Feb 2026

10/10 Excellent

Marco Polo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ambiente e instalaciones
Stayed 3 nights in Jan 2026

6/10 Okay

Kathi

Liked: Cleanliness, property conditions & facilities
Pool was very nice and people in restaurant too. Prices a bit high though. They did not follow up with me properly with my arrival. Proper arrangements were not made FOR transportation. Upon arrival at my room the air conditioning was not working. They did give me another room though. Just a bit frustrating.
Stayed 14 nights in Dec 2025

6/10 Okay

Albert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hi! The staff especially Laura at the front desk was very nice and helpful with the little problems we had with our room. We had a room that the door didn’t lock, so everyone could open our door room and come in at anytime. The repair crew were super quick for the repairs and the staff upgraded our room free of charge to accommodate our experience at their hotel. Would recommend.
Stayed 2 nights in Dec 2025

10/10 Excellent

Francisco

Stayed 1 night in Jan 2026

10/10 Excellent

Doria

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and proper, and staff was super friendly and accommodating. I also liked how walkable this location was to many spots in downtown! As a solo traveler I felt safe the entire time here.
Stayed 5 nights in Dec 2025

10/10 Excellent

Rolando

Stayed 2 nights in Sep 2025

10/10 Excellent

Monica Ivana

Stayed 6 nights in Dec 2025

6/10 Okay

Qiang

Liked: Cleanliness, amenities
Toilet doesn’t flush. It took a bit longer to fix, but it should be checked before guests checking in.
Stayed 1 night in Dec 2025

10/10 Excellent

James, Phoenix

Stayed 1 night in Dec 2025

10/10 Excellent

Cynthia

Stayed 2 nights in Nov 2025

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service
Staff was great, cleaning was great, location was perfect. Ventscouldhave worked better
Stayed 5 nights in Nov 2025

6/10 Okay

Windy

Liked: Room comfort
The friendly staff made check-in a breeze. The underground parking is narrow and low, but our rental car fit. We apprecaite teh close proximity to Avenida Tulum, the restaurants, supermarket, and ADO bus terminal.
Stayed 1 night in Nov 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and bright
Stayed 3 nights in Nov 2025

6/10 Okay

Javier

Liked: Cleanliness
Not a true Holiday Inn, bedding not at standard for a Holiday Inn. Clean, not bad at all but it did not feel like a Holiday Inn. Expedia says there’s 50% off on airport transfers but there’s no service
Stayed 2 nights in Nov 2025

10/10 Excellent

Joseph, Spring

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a nice, clean, new hotel with new pools. It is really nice.
Stayed 2 nights in Nov 2025

4/10 Poor

John

Stayed 1 night in Nov 2025

8/10 Good

jema

Liked: Cleanliness, staff & service, amenities
Staff were all lovely and very helpful. Balcony was a little dirty on the floor, shower wasn't great in terms of water pressure but the size was bigger than most hotels. Hotel was quiet in terms of guests and no beer buckets were available in the rooftop bar as advertised in the elevators. Overall would recommend
Stayed 3 nights in Nov 2025

10/10 Excellent

Sandra

Stayed 2 nights in Oct 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at the Holiday Inn, the staff were excellent, check in was fast and easy. They let me check in early and gave a late checkout. Much better than Holiday Inn’s in the U.K. Rooms were a good size, with a coffee machine and tv, water pressure was really good, and the clock had a usb port. So good I stayed an extra night. . Only thing that would be beneficial would be a mini fridge in the room, although the staff did find me a fridge. Highly recommended
Stayed 1 night in Oct 2025

6/10 Okay

Maria, Ventura

Stayed 8 nights in Sep 2025

8/10 Good

Emile

Liked: Staff & service
I like the convenience of the location. Its close by the supermarket and shops.
Stayed 6 nights in Sep 2025

8/10 Good

Alejandro

Liked: Property conditions & facilities
Just to spend the night
Stayed 1 night in Aug 2025

8/10 Good

Auraluz

Stayed 1 night in Jul 2025