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Aparthotel

NAJ Boutique Hotel-Aldea Zama

5.0 star property

Photo gallery for NAJ Boutique Hotel-Aldea Zama

BBQ/picnic Area
Balcony view
Outdoor pool, pool umbrellas, pool loungers
Luxury Penthouse
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View map
CTO YAAX, Aldea Zama Manzana 3 Lote 3, TLM Fracc Mayazama, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪3 min drive‬
  • Place, Dos Aguas Park
    ‪4 min drive‬
  • Place, Hospital de Tulum
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪45 min drive‬

Room options

View all photos for Deluxe Room

Balcony view

Deluxe Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Luxury Penthouse

Luxury Penthouse

Luxury Penthouse

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Family Apartment

Family Apartment

Family Apartment

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About the area

Tulum

With a stay at NAJ Boutique Hotel-Aldea Zama in Tulum (Zama), you'll be within a 10-minute drive of Tulum National Park and Gran Cenote. .This luxury aparthotel is 3 mi (4.9 km) from Tulum Beach and 3.7 mi (6 km) from Tulum Mayan Ruins.
View more Aparthotels in TulumOpens in a new window

What's nearby

  • Jaguar Park - 3 min drive - 1.8 km
  • Hunab Lifestyle Center - 3 min drive - 2.1 km
  • Holistika Art Walk - 3 min drive - 2.1 km
  • Dos Aguas Park - 4 min drive - 1.8 km
  • Hospital de Tulum - 5 min drive - 1.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • ‪Coco Cafe - ‬17 min walk
  • ‪Delicia - ‬3 min drive
  • ‪Jasmine - ‬17 min walk
  • ‪Olio - ‬3 min drive
  • ‪Nimeño Bakery - ‬8 min walk

About this property

NAJ Boutique Hotel-Aldea Zama

NAJ Boutique Hotel-Aldea Zama offers 14 air-conditioned accommodations with laptop-compatible safes and espresso makers. These individually decorated and furnished accommodations have separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. 53-inch Smart televisions come with digital channels. Accommodations at this 5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include computer monitors and printers. Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 14 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Your Select Comfort bed comes with down comforters and Egyptian cotton sheets. 53-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and separate sitting areas, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor pool and bicycles to rent. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a picnic area.
Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Property amenities

Pool/Spa

  • In-room massages
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Kitchen

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Mixer
  • Paper towels
  • Toaster

Dining

  • Champagne service

Bedrooms

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 53-inch Smart TV with digital channels

Outdoor areas

  • Fully-fenced
  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Laundry facilities

Work spaces

  • Computer monitor
  • Printer

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rug in room
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Guidebooks
  • Iron/ironing board
  • Laptop-compatible safe
  • Proposal/romance packages
  • Restaurant dining guides
  • Safe at front desk

Location highlights

  • Near the ocean

Things to do

  • Bicycle rentals
  • Scooter/moped rentals
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 14 units
  • Bicycle rentals
  • Cleaning products are eco-friendly
  • Connecting units available
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 15
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 15
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Early check-in fee: USD 15 (subject to availability)
  • Late check-out fee: USD 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

NAJ TULUM Tulum
NAJ TULUM Aparthotel
NAJ TULUM Aparthotel Tulum

NAJ Boutique Hotel-Aldea Zama Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 78 out of 100 reviews
Rating 8 - Good. 15 out of 100 reviews
Rating 6 - Okay. 3 out of 100 reviews
Rating 4 - Poor. 2 out of 100 reviews
Rating 2 - Terrible. 2 out of 100 reviews

9.8/10

Cleanliness

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Timothée

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Dec 2025

10/10 Excellent

Fiona

Liked: Cleanliness, amenities, property conditions & facilities
Loved the staff and design of the hotel. Location a bit noisy at some times of day with the traffic. Will stay again .
Stayed 5 nights in Nov 2025

10/10 Excellent

Shahab

Liked: Cleanliness, amenities, property conditions & facilities
Room are designed beautifully and located conveniently in an upscale part of town. We got upgraded to the king suite. Would stay again!
Stayed 1 night in Dec 2025

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was superb, had its own jacuzzi in it. Clean and great decor. Staff was very friendly. Highly recommend it
Stayed 1 night in Dec 2025

10/10 Excellent

Keltie

Liked: Cleanliness, amenities, property conditions & facilities
Had a great time, always felt safe. Raquel was wonderful!
Stayed 7 nights in Nov 2025

10/10 Excellent

Tanisha

The room was very
Stayed 3 nights in Oct 2025

10/10 Excellent

Denis, Chateauguay

Liked: Cleanliness, amenities, property conditions & facilities
Note I didnt get an upgrade because I had the top grade penthouse accomodation. The entire property is well kept and spotless. The staff work hard and it shows. Raquel the TAJ Experience Curator was superbe and kept in touch everyday to inquire if anything was needed or arrange and make happen an excursion if I wanted one. I was here to rest from a hectic life and job back home. The bed was a sleep magnet and managed to extract all the fatigue from my body. The Taj is a fabulous and unique treasure and I'm grateful to have had the privilege to stay here. NOTE...in a previous feedback I erroneously mentioned that I did not get the VIP perk and that I had been downgraded. THIS WAS A MISTAKE AND I APOLOGIZE FOR THE CONFUSION. Please extend my deepest apologies to property management.
Stayed 1 night in Oct 2025

10/10 Excellent

Denis

Liked: Amenities, property conditions & facilities
I made a mistake on a review i submitted 1 hr ago. I actually did get the VIP free internet and i was NOT downgraded. My mistake and I apologize. Note that this correction was not made after speaking with front staff. I am the one that wants to keep the review accurate and reflective of my favorable accommodation. .
Stayed 4 nights in Aug 2025

10/10 Excellent

Emmett

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Away from Tulum main st hustle and bustle. Easy 30 minute walk into town. The hotel and grounds are beautiful. Noisy street behind the building.
Stayed 2 nights in Sep 2025

10/10 Excellent

valerie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hostess Raquel was Kind and she provided us with an upgrade to our room with a kings size bed. she stayed in contact with us and the property was cute. the pool is best at night in the day the hot sun makes it feel like a bathtub other than that everything was spot on. WILL DEFINETLY GO AGAIN!
Stayed 4 nights in Aug 2025

8/10 Good

Yulieth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful courtyard
Stayed 4 nights in Jun 2025

10/10 Excellent

Chrystal Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean, linens were great, bed was super comfortable. Access to variety store across street. Neighborhood is up and coming with a lot of new places, walking distance to great restaurants less about 15-20 min. Fairly quiet, except motor vehicle noise can be heard throughout night. We wanted of May so start of the off season. Would good back again!
Stayed 4 nights in May 2025

10/10 Excellent

Daniel S

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Apr 2025

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at the Naj. Braulio was very helpful with suggestions on restaurants and different places to visit. We had a beautiful and restful stay.
Stayed 7 nights in Mar 2025

4/10 Poor

ERIC

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The sound from the cars on the street was too much and could not fall asleep. The banister on the stairs was broken and almost fell on us. The last thing is access to this hotel is very difficult. There’s no direct way to get here. It’s a lot small streets you have to take so get your navigation out.
Stayed 5 nights in Mar 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 7 nights in Feb 2025

10/10 Excellent

Emily Lopez

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had an amazing stay at NAJ Tulum. The room gave off the tulum esthetics and we also had a private plunge pool. Had access to the roof top pool as well which was empty each time we went up which I loved! Braulio & Alfonso made us feel very safe and welcomed. Will definitely visit again when coming to tulum. Thanks again!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and well kept. Rooms were exactly as described. Braulio was fantastic and helped make the trip special with excellent recommendations.
Stayed 4 nights in Feb 2025

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Asia

Liked: Cleanliness, property conditions & facilities
Brauli was great! Stay was great!
Stayed 5 nights in Feb 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Christi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This place is more of a 3 star. It does not look as luxurious in person as it did on the pics. The guy who manages it is helpful and it is close to everything. The birds in the am and cars driving is definitely annoying. Its cool if you need a cheaper spot in tulum.
Stayed 7 nights in Dec 2024

10/10 Excellent

Shawnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Brujlio was the best host. He was there right when we arrived. He was the sweetest & welcoming host I ever dealt with. He made us feel like we were at home. We felt safe & comfortable. The pictures does this place no justice. This was our first time coming to Tulum & it looks like we will be back soon & often. The experience was so amazing. Such a beautiful place. I cant wait to come back. Thank you again Brujlio.
Stayed 3 nights in Dec 2024