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Motto by Hilton Tulum

4.5 star property

Photo gallery for Motto by Hilton Tulum

Aerial view
Property video
2 outdoor pools, free pool cabanas, pool umbrellas
Terrace/patio
Bathroom shower

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760
  • Place, Hunab Lifestyle Center
    ‪1 min walk‬
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Tulum National Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, individually decorated

Room, 1 Queen Bed

8.8 out of 10
Excellent
(8 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower

Premium bedding, in-room safe, individually decorated

1 Queen, Mobility/Hearing Accessible 3X3 Shower

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Flex Room with 1 Queen Wall Bed

Premium bedding, in-room safe, individually decorated

Flex Room with 1 Queen Wall Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen bed Rooftop Level

Premium bedding, in-room safe, individually decorated

1 Queen bed Rooftop Level

8.6 out of 10
Excellent
(7 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Flex Room, 1 Queen Wall Bed, Rooftop Level

Premium bedding, in-room safe, individually decorated

Flex Room, 1 Queen Wall Bed, Rooftop Level

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin bed over 1 Queen bed

Premium bedding, in-room safe, individually decorated

Bunk beds - 1 Twin bed over 1 Queen bed

  • 15 sq m
  • Sleeps 3
  • 1 Single Bunk Bed and 1 Queen Bed

View all photos for Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Garden view

Bunk beds - 1 Twin over 1 Queen, Rooftop Level

  • 15 sq m
  • Sleeps 3
  • 1 Single Bunk Bed and 1 Queen Bed

View all photos for Junior Suite (1 Queen bed)

55-inch flat-screen TV with cable channels

Junior Suite (1 Queen bed)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

Premium bedding, in-room safe, individually decorated

Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Single Bunk Bed and 1 Queen Bed

View all photos for Accessible Queen Room Rooftop Level

Premium bedding, in-room safe, individually decorated

Accessible Queen Room Rooftop Level

  • Sleeps 2

Queen Room

  • Sleeps 2

1 Queen Bed Roof Top Level

  • Sleeps 2

View all photos for 1 Queen Room-Mobility And Hearing Accessible With 3x3 Shower

Premium bedding, in-room safe, individually decorated

1 Queen Room-Mobility And Hearing Accessible With 3x3 Shower

  • Sleeps 2

View all photos for Bunk Beds-1 Twin Bed Over 1 Queen Bed

Premium bedding, in-room safe, individually decorated

Bunk Beds-1 Twin Bed Over 1 Queen Bed

  • Sleeps 3

Flex Room 1 Queen Wall Bed Roof Top Level

  • Sleeps 2

Flex Room With 1 Queen Wall Bed

  • Sleeps 2

Junior Queen Suite

  • Sleeps 3

Bunk Beds-1 Twin Over 1 Queen Roof Top Level

  • Sleeps 2

2 Room Family Suite-2 Queen Beds 1 Twin Bed

  • Sleeps 4

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The price is AU$156
includes taxes & fees
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About the area

Tulum

With a stay at Motto by Hilton Tulum, you'll be centrally located in Tulum, steps from Hunab Lifestyle Center and Jaguar Park. .This luxury hotel is 2.2 mi (3.5 km) from Las Palmas Public Beach and 2.5 mi (4 km) from Tulum Mayan Ruins.

What's nearby

  • Hunab Lifestyle Center - 1 min walk - 0.0 km
  • Jaguar Park - 1 min walk - 0.1 km
  • Tulum National Park - 3 min drive - 2.9 km
  • Dos Aguas Park - 5 min drive - 2.1 km
  • Hospital de Tulum - 7 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • ‪Jasmine - ‬11 min walk
  • ‪Coco Cafe - ‬12 min walk
  • ‪Olio - ‬17 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Rossina - ‬15 min walk

About this property

Motto by Hilton Tulum

Luxury Tulum hotel connected to a shopping center, steps from Hunab Lifestyle Center
Motto by Hilton Tulum offers 115 air-conditioned accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, body treatments, and manicures and pedicures.
Make yourself at home in one of the 115 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Treat yourself with massages and body treatments. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
Enjoy international cuisine at Bistro Coba, one of the hotel's many dining establishments, which include 4 restaurants and 2 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee. Children aged 5 and younger eat free breakfast.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Children aged 5 and younger eat free breakfast.
Bistro Coba - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Hunab Rooftop - This poolside rooftop bar specializes in American cuisine and serves lunch and dinner. Open daily.
Alma Verde - This family restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Jungle Bar - Onsite bar. Happy hour is offered. Open daily.
Campanella - This coffee shop serves breakfast, brunch, lunch, and dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 4 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Alma Verde
  • Bistro Coba
  • Campanella
  • Hunab Rooftop
  • Jungle Bar

Things to do

  • 2 outdoor pools
  • Art gallery
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Gym
  • Outdoor pool (guest access)
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2022
  • Communal living room
  • Local artist showcase
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 55 per pet, per day, plus a deposit of USD 300 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 23.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults, and USD 20 to 30 for children
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 55 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Motto by Hilton Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 171 out of 291 reviews
Rating 8 - Good. 68 out of 291 reviews
Rating 6 - Okay. 22 out of 291 reviews
Rating 4 - Poor. 13 out of 291 reviews
Rating 2 - Terrible. 17 out of 291 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rheena Crystelle Perez

Stayed 5 nights in Sep 2025

6/10 Okay

Quinten

Liked: Cleanliness, amenities
Good place
Stayed 3 nights in Sep 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Estefany

Liked: Cleanliness
Great location
Stayed 2 nights in Apr 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience at Motto by Hilton. The staff were incredible, very kind and attentive. The food was great and the amenities were beyond our expectations!
Delicious welcome drink
Stayed 4 nights in Jun 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is fantastic.
Stayed 4 nights in May 2025

10/10 Excellent

Chanel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Hawa

Stayed 4 nights in May 2025

10/10 Excellent

Tonnaya

Stayed 5 nights in May 2025

10/10 Excellent

Kaitlyn

Stayed 4 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Amazing stay. Perfectly relaxing which is what we wanted
Stayed 8 nights in Apr 2025

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
J’ai réservé via expedia et j’ai pris l’option petit-dejeuner. Rendu sur place le personnel m’informe qu’il est seulement inclus pour moi mais pas ma fille de 16ans… ils ont été peu ouvert et ne m’ont pas aidé .
Stayed 5 nights in Apr 2025

4/10 Poor

abisai

Stayed 2 nights in Apr 2025

2/10 Terrible

Sanaz

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms resemble hostels and don’t look anything like the photo. It’s extremely small. There is no closet to hang your clothes. Music was playing very loud everyday till 3am in the area facing the outside bar. It was hard to sleep. The floor was very dirty and felt like walking on the street. Queen bed seems more like a full size in person. Too many light switches all over the room which isn’t efficient. They weren’t able to provide an iron and table for ironing clothes. Our room had ants.
Stayed 4 nights in Apr 2025

10/10 Excellent

Portia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The staff was beyond amazing! The rooms were a bit on the small end but cozy. The rooftop was beautiful and the food and drinks were great! The food trucks downstairs and live DJ and bar was an added bonus! Not to mention the cute small shops and cafe. I would give this property a 10 out of 10!
Stayed 4 nights in Apr 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo traveler, my stay at Motto was genuinely enjoyable. The location is incredibly convenient—everything you need is within walking distance, and the beach is only about one to two miles away. If you're up for it, bikes are available to rent, or you can easily catch a cab. Although the hotel doesn’t offer a dedicated shuttle service, the staff can arrange reliable transportation for you as needed. What really stood out was the exceptional customer service. The staff was consistently friendly, welcoming, and accommodating. I changed rooms twice to find the ideal location within the hotel, and they handled each request with professionalism and patience. There are also plenty of dining options nearby, which is perfect for food lovers or anyone who enjoys exploring local cuisine. Overall, this was a great experience, and I’d definitely consider staying here again.
Stayed 4 nights in Jan 2025

2/10 Terrible

Vincent

Stayed 2 nights in Apr 2025

10/10 Excellent

Jermecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful n resourceful. My only issue was the scented tissue in the restrooms was offputting.
Stayed 2 nights in Apr 2025

10/10 Excellent

Uriel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Franvois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool and th gym.
Stayed 5 nights in Apr 2025

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great time, easy check-in process and very nice rooms. Had a junior suite and the staff was amazing. Very luxurious feeling
Stayed 2 nights in Apr 2025

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Nice and convenient
Stayed 4 nights in Mar 2025

4/10 Poor

Ilke

Stayed 3 nights in Dec 2024

10/10 Excellent

Ulavia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a PERFECT place to stay when in Tulum. Very affordable. Staff was amazing. It’s close to the beach and downtown Tulum!! 10/10
Stayed 2 nights in Mar 2025

2/10 Terrible

Huberto

Disliked: Cleanliness, staff & service, property conditions & facilities
No lo recomiendo
Stayed 1 night in Mar 2025