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Hotel Milam, Michelin Key winner

4.0 star property

Photo gallery for Hotel Milam, Michelin Key winner

Poolside bar
Property video
Premium Room | View from room
Snack bar
Bar (on property)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Place, Holistika Art Walk
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Dos Aguas Park
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪42 min drive‬

Room options

View all photos for Grand Room

Grand Room

Grand Room

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 95 sq m
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

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About the area

Tulum

Located in Tulum (La Veleta), Hotel Milam, Michelin Key winner is within a 10-minute drive of Gran Cenote and Tulum National Park. .This spa hotel is 4 mi (6.5 km) from Tulum Beach and 4.1 mi (6.5 km) from Tulum Mayan Ruins.

What's nearby

  • Holistika Art Walk - 8 min walk - 0.7 km
  • Hospital de Tulum - 3 min drive - 1.8 km
  • Dos Aguas Park - 5 min drive - 2.5 km
  • Tulum Beach - 11 min drive - 5.9 km
  • Tulum Mayan Ruins - 12 min drive - 8.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Vaivén - ‬9 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪El Aguajito Marisqueria - ‬11 min walk
  • ‪Italdo Pasteleria - ‬7 min walk
  • ‪mera - ‬12 min walk

About this property

Hotel Milam, Michelin Key winner

Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. The spa is equipped with a mud bath and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 36 air-conditioned rooms featuring private pools. Complimentary wireless internet access is available to keep you connected. Conveniences include coffee/tea makers and complimentary bottled water, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a steam room, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access and bike parking. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).
Enjoy a satisfying meal at MILAM serving guests of Hotel Milam, Michelin Key winner. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include luggage storage and laundry facilities.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
MILAM - Onsite fine-dining restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Steam room

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 812 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children 17 and younger are not allowed at this property; All guests older than 17 are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 650 per person
  • Pet fee: MXN 812 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this property

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 186 out of 213 reviews
Rating 8 - Good. 17 out of 213 reviews
Rating 6 - Okay. 5 out of 213 reviews
Rating 4 - Poor. 3 out of 213 reviews
Rating 2 - Terrible. 2 out of 213 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sareeta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very polite and helpful with local activities and dining. They were readily available. Clean property and very relaxing. Highly recommend for adults, couples and solo travelers seeking a relaxing ambiance.
Stayed 3 nights in Nov 2025

10/10 Excellent

Benjamin

Stayed 2 nights in Dec 2025

10/10 Excellent

Ramsey

Travelled with partner
Liked: Amenities
Our stay at Hotel Milam was truly magnificent! The room was beautiful, the pool was warm and inviting, the food served was delicious, and most importantly the hotel was very well appointed. The best part of it all was the staff! We were warmly greeted by Ara who was kind and informative. She made our stay even more enjoyable and she made us feel at ease. Mira recommended Eufemia for the best beach vibe (we went twice. Once to see the sunrise and once for sunset). Rafael was also very kind and made or stay feel effortless when he’d call taxi’s for us. The housekeeping team kept our room clean and were very quick! Overall, this place made us feel safe, comfortable, and excited the whole time. Beautiful views in the jungle. 10/10 would come again!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is, make sure you go when there is more people. We arrived December 9th and it was like a ghost town. People started showing up closer to the weekend. Hopefully we can bring a very large group next time.
Stayed 6 nights in Dec 2025

10/10 Excellent

Nguza

Stayed 3 nights in Dec 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Good staff and very clean
Stayed 3 nights in Nov 2025

8/10 Good

Tarimah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful, clean and aesthetically pleasing.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nadine

Liked: Cleanliness, amenities, property conditions & facilities
the best hotel i've ever stayed at! The room is just something else.
Stayed 1 night in Nov 2025

10/10 Excellent

Jayda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet,safe,Great service
Stayed 4 nights in Oct 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum itself has a very healing energy/vibe to it but this place takes it to a whole nother level. I mistakenly used to stay at Air bnbs when I traveled to Tulum, that's never happening again. I will be staying here every time.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sizani

great news lace to stay
Stayed 4 nights in Nov 2025

10/10 Excellent

Damaris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Nov 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities
Clean and comfortable. Hot water did not work on the 1st floor but we used the beautiful outdoor shower
Stayed 4 nights in Oct 2025

10/10 Excellent

Jecovia, Oakland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff were extremely helpful and friendly.
Stayed 5 nights in Jul 2025

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and property. Delicious food and very accommodating service
Stayed 4 nights in Oct 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My experience was amazing. The staff, the restaurant and the room were all breathtaking. I’m literally already planning my next trip to come back.
Stayed 3 nights in Oct 2025

10/10 Excellent

Keisha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and the property was beautiful
Stayed 3 nights in Nov 2025

8/10 Good

Jashira

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely polite and friendly. Our retreat was what we expected. The spa staff was very mice and the bar & restaurant was good. Assisting with transportation arrangements was extremely helpful. Just 2 recommendations- We felt like someone came on our premises one night so maybe more lights on the backside & entrance to each retreat. And it was not an issue but maybe let visitors know ahead about the $400 deposit prior to arrival.
Stayed 5 nights in Oct 2025

10/10 Excellent

Hasan, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 4 nights in Oct 2025

8/10 Good

Onyedikachi

Liked: Cleanliness, property conditions & facilities
The hotel was nice but the price of food was ridiculous
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Brayonna, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice
Stayed 3 nights in Oct 2025

10/10 Excellent

Leroy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Oct 2025

10/10 Excellent

Candece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything except how pricey drinks and food was.
Stayed 4 nights in Oct 2025

2/10 Terrible

Fauzia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No arrangement for terrible weather and mosquitos. I almost died here because of the bug situation. No indoor restaurants on property which was ridiculous. No phone in room. No TV. Depressing and haunted.
Stayed 5 nights in Oct 2025