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lastminute.com.au Verified Reviews
Excellent!
4.4 of 5 guest rating
Room type Options Nightly price Book
Junior Suite, 1 King Bed with Sofa bed, Garden Area
Room with view
50 square metres
1 King Bed and 1 Twin Sofa Bed
(Extra beds available: Cot)
Room sleeps 3 guests
Select dates to see price
Other room types
Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area
50 square metres
2 Queen Beds
(Extra beds available: Cot)
Room sleeps 4 guests
Select dates to see price
Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View
60 square metres
1 King Bed and 1 Double Sofa Bed
(Extra beds available: Cot)
Room sleeps 3 guests
Select dates to see price
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront
Room with view
50 square metres
1 King Bed and 1 Twin Sofa Bed
(Extra beds available: Cot)
Room sleeps 2 guests
Select dates to see price

Get an overview of this hotel
Ocean-view hotel with a bar/lounge, near Soliman Bay

Popular property highlights

Breakfast included
Free WiFi
Restaurant
On private beach
Outdoor pool

When you stay at Cielo Maya Beach Tulum in Tulum, you'll be on the waterfront, a 1-minute drive from Tulum National Park and 9 minutes from Soliman Bay. This 4-star hotel is 5.6 mi (9 km) from Xel-Há Park and 5.9 mi (9.5 km) from Tulum Mayan Ruins.

Make yourself at home in one of the 18 air-conditioned rooms featuring minibars and LED televisions. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.

Pamper yourself with onsite massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Grab a bite to eat at the hotel's fine-dining restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

  • Bar/lounge
  • Restaurant
  • Outdoor pool
  • Concierge services
  • Total number of rooms - 18
  • Number of floors - 2
  • Airport transport (surcharge)
  • Laundry facilities
  • Television in common areas
  • Arcade/game room
  • Garden
  • Free breakfast
  • Coffee shop or café
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Multilingual staff
  • Picnic area
  • Front desk (limited hours)
  • Dry cleaning/laundry service
  • On private beach
  • Smoke-free property
  • Tours/ticket assistance
  • Free WiFi
  • Area shuttle (surcharge)
  • Free reception
  • Snack bar/deli
  • Rooftop terrace
  • Luggage storage
  • Beach umbrellas
  • Beach sunloungers
  • Pool sunloungers
  • Beach towels
  • Terrace
  • Wheelchair accessible: No

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Room Amenities

Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Minibar
  • Daily housekeeping
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Ceiling fan
  • Espresso maker
  • Premium bedding
  • Sofa bed
  • Iron/ironing board (on request)
  • Free bottled water
  • Premium TV channels
  • Slippers
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Free WiFi
  • Free cots/infant beds
  • LED TV
  • Linens not available
  • Closed-captioned TV
  • Bed sheets not available

Where to Eat

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.

Onsite venue - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Things to do

  • Scuba diving nearby
  • Ecotours nearby
  • Bicycle rentals on site
  • Kayaking on site
  • Snorkelling on site
  • Boat tours on site
  • Ziplining nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Massages on beach
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage

Accessibility

  • In-room accessibility
  • Handrails in stairways

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is: 18

Check-in time ends at midnight

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

No rollaway/extra beds available

No lifts

Service animals not allowed

Debit cards

Staffed front desk

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

Guests are provided with free hand sanitiser

Social distancing measures are in place

Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

Individually wrapped food options are available for lunch

Individually wrapped food options are available for dinner

Individually wrapped food options are available through room service

gap period enforced between guest stays 72 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property does not follow sanitisation practices of any association

Cashless transactions are available

Masks are compulsory at the property

Food service has been amended for enhanced safety

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 140 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Cielo Maya Tulum
  • Cielo Maya Beach Tulum Hotel
  • Cielo Maya Hotel
  • Cielo Maya
  • Cielo Maya Beach Tulum Hotel
  • Cielo Maya Beach Tulum Tulum
  • Cielo Maya Beach Tulum Hotel Tulum

We should mention

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

No pets and no service animals are allowed at this property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Enhanced food service safety measures are in place.

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