The room was extremely clean and comfortable, and we had a great time at the arctic spa. However, given the price of our stay I would expect a much higher level of customer service. Some staff members were extremely polite and helpful, but others seemed annoyed that they had to interact with guests. I had a truly negative experience on Christmas evening with a bartender named Sandra who was frankly rude and disrespectful to myself and other guests. It was very disappointing and, along with some other staff member’s overall attitudes toward guests, left me with a bad taste. Because of this, I’d look into other accommodations if I came back to Tromso.