2/10 Terrible
Davy K., Ballymena, Northern Ireland
23 July 2025
Disliked: Cleanliness
Our check in time was 12pm, we arrived at 12-30pm to be met with what can only be described as a complete mess!The whole villa was filthy and obviously hadn’t been cleaned since the last occupants almost a month previously!There was rotten fruit in the fridge which was turned off and a broken toilet seat on the breakfast table, all the rooms had not been cleaned, there were remnants of the previous occupiers in each room. The new bedding sheets and towels were on the settee, the safe was locked, the barbq unusable and the smell was vile.We had problems contacting the owner and had to go through Vrbo to get any action taken.To be fair to the owner, once this happened the cleaners arrived within an hour. We then had to vacate the premises for 4-5 hours by which time our first day was almost over. Our 3 grandchildren were quite traumatised by the whole first day experience, it’s something I’ve never before experienced through booking with Vrbo.We had to dump approx 75 worth of groceries that we purchased on the way to the villa as the fridge was unavailable until we returned that night! To date there has been no offer of compensation for the deplorable state of the villa when we arrived or the loss of foodstuffs and I’ll be following this up with Vrbo who we documented all the problems with on our arrival.We did continue with our holiday after the villa had been cleaned and the pool area maintained but the first day left a sour taste in the mouth which explains my rating.
Davy K.
Stayed 12 nights in Jun 2025
