6/10 Okay
Ian M
1 May 2025
Liked: Cleanliness, room comfort
Actual unit was very nice. Clean and comfortable. Check in process was clunky and lacking communication. When checking in I received a link for instructions which only worked once. When attempting to pull up during actual check in the link didn’t work. It took my family 20 minutes to figure out where to go. Since this isn’t a traditional hotel, the “front desk” is a security desk with staff that is only partially responsible for hotel. They were not friendly. We showed up 40 minutes prior to check in and were told we needed to pay a fee to check in early. We just waited at a restaurant across the street. I understand that is part of their black and white policy, but it wasn’t handled in a professional or friendly way. The actual unit was nice but overall service is lacking and doesn’t reflect the price or hotel star rating.
Ian M
Stayed 1 night in Apr 2025